Are the pools designed for families and children heated during the cooler months?
17 January 2024
Both the family pool and the children's pool are heated to a comfortable temperature between 26 and 28oC. 110 photos
GRAN MELIA PALACIO DE ISORA RESORT & SPA, Alcala (Tenerife)
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Key details
About spa resort
Avenida Los Oceanos, S/N, Alcala (Tenerife), 38686,
- Close to Alcala Beach
Great
8.3
7.9
4.3
4.1
5-star Tenerife resort with Europe's longest saltwater infinity pool
Pools & Grounds
Gran Melia Palacio De Isora Resort & Spa has
Dining
The hotel has
Rooms & Red Level Service
Each room or villa has a terrace with ocean or garden views. Private bathrooms include a large bath, hydromassage shower, slippers, and bathrobe. The
Wellness & Activities
The spa facility includes a thermal circuit, massage services,
Family & Children
The hotel offers a
Highlights
Pool: Europe's longest saltwater infinity pool
Dining: 7 restaurants including Japanese and Italian
Service: RedLevel for Families with private lounge
Wellness: Clarins treatments and thermal circuit
Location: Direct beach access and natural seawater pools
Sports: Tennis and paddle courts on-site
Must-do experiences
- Visit Los Gigantes Cliffs for breathtaking views and boat tours.
- Try local tapas at Bar El Camino, a hidden culinary treasure.
- Explore the charming village of Garachico with its natural pools.
- Stroll through Mercado Municipal de Alcala for fresh local produce.
- Don't miss the stunning sunsets at Playa de la Arena beach.
Select your room type
Gran Melia Palacio De Isora Resort & Spa offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Red Level Suite Ocean View2 persons78 sq. feet2 Single bedsOcean viewAir conditioningBalconyroom details
Deluxe Family2 persons54 sq. feet2 Single bedsAir conditioningBalconyroom details
Deluxe Resort View2 persons54 sq. feet2 Single bedsResort viewAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Gran Melia Palacio De Isora Resort & Spa offers amenities for your comfortable stay and unforgettable experiences
General
- Wi-Fi
- On-site car park
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Hiking
- Cycling
- Tennis court
- Billiard tables
- Table tennis
- Archery
- Yoga class
- Sports trainer
- Aerobics
Guest Parking
- Electric kettle
Services
- Shuttle service
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Video games
- Children's buffet
- Board games
- Children's pool
- Water slides
- Children's play area
- Kids club
Facilities for people with disabilities
- Bathroom for disabled
Spa & Leisure
- Infinity pool
- Heated swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Night club
- Sun terrace
- Garden area
- BBQ facilities
- Spa centre
- Spa lounge
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Facial
- Treatment room
- Beauty treatment
- Body wraps
- Massage
- Public Bath
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Curtains
Show more
Dining Onsite
Gran Melia Palacio De Isora Resort & Spa boasts an array of delightful dining venues offering rich international flavors and unique culinary experiences. From vibrant market-style dining to specialized themed restaurants, guests can enjoy a world of tastes set against picturesque backdrops, ensuring memorable meals during their stay.
Location
Avenida Los Oceanos, S/N, Alcala (Tenerife), 38686,
Explore Alcala (Tenerife)
Local Experiences
Playa de Alcala
9 minutes walking
Beautiful beach with calm waters, perfect for sunbathing and family activities.
Punta de Alcala
11 minutes walking
Stunning viewpoint offering dramatic coastal views and excellent photo opportunities.
Charco Alcala
9 minutes walking
Natural swimming pool ideal for relaxing, with unique rock formations.
Puerto Deportivo Los Gigantes
5-minute drive
Marina featuring boat trips to witness dolphins and explore the cliffs.
Water Sports
5 minutes driving
Various water sports available, including jet skiing and snorkeling, at Alicia Water Sports.
Hiking at Cueva El Tancon
5-minute drive
Thrilling hiking opportunities with beautiful views and unique geological features.
Yoga Classes
5 minutes driving
Relaxing yoga sessions at nearby studios, perfect for winding down during your stay.
La Querencia De Domingo
4 minutes walking
Charming atmosphere serving authentic Canarian cuisine; seafood is a highlight.
Toni's Restaurant
6 minutes walking
Casual dining with a variety of international dishes, known for its fresh ingredients.
Tres Raices Alcala S.l
5 minutes walking
Delicious local tapas made from fresh, local produce in a friendly setting.
Discoteca El Granero
10-minute drive
Popular nightlife spot featuring DJs and dancing. Great for late-night fun.
Tasca Tu Rincon Alcala
7 minutes walking
Cozy bar with live music; perfect for winding down with drinks and local performers.
Getting around
Want early booking discounts?
Get the best spa resort rates now!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Russian
Number of floors:
5
Number of rooms:
666
Former name
gran melia tenerife
Reviews and Ratings
Feedback about Gran Melia Palacio De Isora Resort & Spa from previous guests about their experience.
Show moreShow less
Pros
Breakfast choices
Adults-only area
Room service
Pool concierge
Cons
App booking
Restaurant closures
Guest reviewsbased on 1673 reviews
Michael from Germany
Couple
Suite
6 nights in November 2025
|
Reviewed: February 15, 2026
6/10
A Few Shortcomings
breakfast buffet spacious garden sunbeds sewage smell bad air conditioning unwell guests
The breakfast buffet included many choices. I found a great selection of foods each morning. The pools are big, and I enjoyed the spacious gardens. The hotel had enough sunbeds for everyone.
Upon arrival, the room did stink. It had a smell of sewage all week. The terrible air conditioning may be to blame. I think it made us all unwell.
0 Helpful
Emily from United Kingdom
Couple
Suite
5 nights in November 2025
|
Reviewed: February 02, 2026
9.5/10
Luxury Red Level Stay
adults-only section excellent condition tranquil breakfast
I found relaxation in luxury at this hotel. The Red Level adults-only section proved magnificent. Palm trees and gardens are maintained in excellent condition. The staff were thoughtful and polite, always checking if i needed anything. Breakfast at Red Level was tranquil, overlooking the sea with palm trees, so peaceful.
Facilities
9/10
The heated pool is large and it features Jacuzzi loungers alongside water features. The resort includes multiple pools throughout its premises. Guests can enjoy various activities. A well presented resort provided several sports facilities for active guests.
Location
10/10
The hotel offered tranquil sea views complemented by palm trees. All areas are tidy and clean. A walkway along the coast allows for scenic strolls. It enhances the experience.
Service
10/10
Every staff member was polite and thoughtful. Staff addressed every need, often preemptively, a manager called my room and asked if there was anything else they could do for me. The service was superb.
Dining
9/10
Dining is high end and it offers diverse choices in restaurants, including chefs table and a steak house. Breakfast at Red Level included a buffet, and a large choice of individual dishes ordered from the menu, waiter service enhanced the experience. The food exceeded my expectations
0 Helpful
|
Jayden from United States
Family with children
Deluxe Room
5 nights in November 2025
|
Reviewed: January 30, 2026
9/10
fruit station adult area
The breakfast was great with a wide variety of food options. I especially liked the fresh fruit station and pastries (the croissants were flaky). The pools were large and well-kept. I appreciated the separate areas for families and adults. There was ample space for swimming and relaxation.
Securing a restaurant reservation required advance planning.
0 Helpful
riley from australia
Family with children
suite
3 nights in November 2025
|
Reviewed: December 20, 2025
6/10
faulty shower damaged sheets
I was really excited about my stay. the hotel looks fine, very clean at first glance. but the kettle in our room didn't work, and the shower barely functioned. You had to hold the button down constantly. our first night ended with a flooded room because the aircon broke. also the sheets and pillows had holes in them. it was not a great experience.
0 Helpful
Emily from United Kingdom
Couple
Deluxe Room
4 nights in November 2025
|
Reviewed: December 19, 2025
6/10
bathroom hairs long queues
the room was supposedly super clean, but i spotted some rogue hairs in the bathroom. it was almost like someone had been there before me. also, the breakfast buffet, while extensive, seemed to lack a certain je ne sais quoi. queuing for a table felt more like a supermarket sweep than a five-star experience.
0 Helpful
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Questions of the users
About Gran Melia Palacio De Isora Resort & Spa
What is included in the all-inclusive package offered at Gran Meliá Palacio de Isora?
5 February 2024
The all-inclusive package features breakfast, sweet and salty snacks, lunch, dinner, and drinks throughout the day, including beverages during meals. Can you provide a list of the drinks available with the all-inclusive option?
22 March 2024
The all-inclusive package includes a variety of beverages such as cocktails, spirits, wines, beers, soft drinks, hot beverages, milkshakes, and even ice cream. What's the typical weather like in early April at the resort? Are the pools warm enough to enjoy?
12 April 2024
In early April, temperatures in the nearby town of Alcalá range from 16 to 24oC. All pools, except the infinity pool filled with seawater, are heated to approximately 26 - 28oC. What is the most economical way to travel to the resort from Tenerife North Airport?
30 January 2025
A regular taxi can be arranged for approximately 130€, or consider a private transfer service for about 160.50€ for up to four passengers. Is there parking available for guests who drive to the resort?
10 February 2025
Yes, underground parking is available at the resort for a fee of 12EUR per night. Can I reserve a Red Level room if I'm traveling with my teenage son?
15 March 2025
Access to the Red Level area is restricted to adults aged 16 and older, so a 13-year-old cannot stay in those accommodations. Are there options for 100% private pools at the resort?
25 March 2025
The resort offers villas equipped with their own private pools for guests seeking complete privacy. Is it possible to request a cot for an infant when booking a room?
11 April 2025
Yes, cots can be provided upon request, making it easier for families traveling with young children. Are children allowed in the indoor pool, and if so, what are the age restrictions?
3 May 2025
Children aged 5 and above can access the indoor pool during designated family hours, with an additional fee for admission. Is it easy to book day tours from the resort, or does the staff assist with planning activities?
28 May 2025
Guests can access various tours and activities without needing a car or taxi. The guest experience department can provide information on different companies offering tours. What is the maximum occupancy for a double room equipped with a sofa bed?
30 June 2025
A double room with a sofa bed can accommodate two adults and two children. Are all rates for rooms automatically all-inclusive?
15 August 2025
The resort offers options for Bed and Breakfast, Half Board, and All-Inclusive plans; guests can select their preferred meal plan when booking. Can the all-inclusive option be booked for any length of stay?
22 August 2025
The all-inclusive package is subject to a minimum stay requirement, which may vary by the chosen period. Is it possible to request twin beds instead of a king bed?
10 September 2025
Twin bed options can be requested, but they are subject to availability and cannot be fully guaranteed prior to arrival. Are pets allowed at the hotel, and if so, what is the pet fee?
2 October 2025
The hotel has a pet-friendly policy, with a daily fee of 80€ for accommodating a small dog. Are all dining options at the resort included in the all-inclusive rate?
20 October 2025
Not all restaurants may be included in the all-inclusive package; contact the hotel to receive detailed information regarding dining options. Is access to the spa complimentary for hotel guests?
15 November 2025
The spa services do incur additional charges; it's advisable to contact the hotel directly for details on treatment options and prices.Next best alternative
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