"The facilities were always clean and well maintained."
Jordan from Canada
read full review
"Pool area, water slides and lazy river were a lot of fun."
Julia
Anonymous
"My family and I stayed in a family suite with ocean view and the room and view were beautiful ."
Heather
Anonymous
AAA Four Diamond all-inclusive resort near Cancun with a family water park and lazy river
Rooms & Preferred Club
The 553 air-conditioned rooms have minibars and Smart TVs, with some offering views of the Caribbean Sea. The Preferred Club provides enhanced amenities, a private lounge, and personalized concierge service. Preferred Club guests also have access to a dedicated adults-only pool and a private beach area.
Dining & Drinks
Guests can choose from 9 restaurants and bars with no reservations required for à la carte dining. Options include a French restaurant, an Italian restaurant, a Mexican restaurant, and a Japanese hibachi table. There is also 24-hour access to food and beverage options, including room service and a Barefoot Grill by the pool.
Pools & Activities
The resort has four outdoor pools, a complimentary water park with slides, and a lazy river. Guests can use the roller glider (zipline) and rock climbing wall at no extra cost. Daily entertainment programs, themed dinner nights, and live music performances are included.
Family & Kids
The resort has a supervised Club for Kids with structured hourly activities and a pager system for parents. There is an indoor play area and kids' outdoor play equipment, plus an arcade and game room. Babysitting services are available for an additional fee, and the resort offers a kids' buffet with kid-friendly meals.
Spa & Wellness
The on-site Dreams Spa is designed to resemble regional cenotes and offers a full menu of treatments. Services include massages, facials, body scrubs, hydrotherapy, and a steam room. The spa also has a fitness centre with a personal trainer, and the hotel offers daily yoga classes.
Highlights
Location: 10 miles from Cancun International Airport, near Tulum ruins and Puerto Morelos beaches
Rooms: 553 air-conditioned rooms with minibars and Preferred Club upgrades
Dining: 9 restaurants and bars with no reservations needed
Family: Child water park, club with hourly activities, game room, and roller glider
Wellness: Cenote-themed spa with steam room, facials, and hydrotherapy
Guarantee: AAA Four Diamond Award for quality service
Must-do experiences
Visit Tulum ruins for breathtaking views of the Caribbean Sea.
Savor cochinita pibil at a local eatery for authentic flavors.
Explore Cancun's Mercado 28 for vibrant crafts and souvenirs.
Attend a traditional Lucha Libre match for a fun night out.
Discover the underwater museum, MUSA, with snorkeling tours.
Select your room type
Dreams Natura Resort & Spa offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite Partial Ocean View
2 persons
52 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Junior Suite Ocean View
2 persons
52 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Family Junior Suite Ocean View
2 persons
99 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Balcony
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
September 2026 - September 2027
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Check-in/ Check-out
Facilities
Dreams Natura Resort & Spa offers amenities for your comfortable stay and unforgettable experiences
Facilities: Great
8.1/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Snorkelling
Billiard tables
Table tennis
Yoga class
Sports trainer
Aerobics
Guest Parking
Private parking is possible on site for free.
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Children
Babysitting/Child services
Children's buffet
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Infinity pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
BBQ facilities
Spa & wellness centre
Sauna
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Full body massage
Pool with view
Shallow end
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Dining Onsite
Dreams Natura Resort & Spa presents a delightful range of dining venues that cater to diverse palates. With options ranging from flavorsome Mexican fare to savory steaks, guests can enjoy an array of international cuisines in picturesque settings, ensuring every meal is a pleasurable experience.
World Café
International Buffet
Ambiance
Set in a lively atmosphere, this buffet offers a vibrant scene for dining with family or friends.
Key Offerings
Experience a variety of global dishes created at live cooking stations, perfect for breakfast or dinner.
Reservation
no
Open from 7:00 AM to 10:30 PM daily.
Bluewater Grill
Steakhouse
Ambiance
A rustic yet elegant setting perfect for savoring grilled meats and seafood.
Key Offerings
Indulge in premium cuts of steak and the freshest seafood complemented by a robust wine list.
Reservation
no
Open for lunch from 12:00 PM to 5:00 PM and dinner from 6:30 PM to 10:30 PM daily.
Himitsu
Asian
Ambiance
Enjoy a serene atmosphere with an elegant design, perfect for a quiet evening.
Key Offerings
Savor an array of Asian delicacies with an emphasis on fresh ingredients and bold flavors.
Reservation
no
Open from 5:30 PM to 10:30 PM daily.
Portofino
Italian
Ambiance
A charming setting that evokes the romance of Italy, great for intimate dinners.
Key Offerings
Delight in traditional Italian dishes, handmade pastas, and an extensive wine selection.
Reservation
yes
Open from 6:00 PM to 11:00 PM daily.
Bordeaux
French
Ambiance
Sophisticated ambiance perfect for enjoying a gourmet dining experience.
Key Offerings
Relish exquisite French dishes crafted with love and creativity, ideal for a romantic dinner.
Reservation
yes
Open from 6:00 PM to 11:00 PM daily.
El Patio
Mexican
Ambiance
Colorful décor and vibrant ambiance, making it an inviting place for family dining.
Key Offerings
Savor authentic Mexican cuisine paired with refreshing margaritas and lively atmosphere.
Reservation
no
Open from 6:00 PM to 11:00 PM daily.
Oceana
Seafood
Ambiance
A beautiful seaside setting ideal for enjoying ocean-fresh seafood.
Key Offerings
Dine on delectable seafood dishes and enjoy the sound of waves as the backdrop.
Reservation
no
Open from 6:30 PM to 11:00 PM daily.
Barefoot Grill
Grill/BBQ
Ambiance
Casual beachfront setting perfect for light and approachable outdoor dining.
Key Offerings
Relax with grilled snacks and light bites while enjoying ocean views.
Reservation
no
Open from 11:00 AM to 6:00 PM daily.
Coco Cafe
Café
Ambiance
A cozy spot to enjoy a warm beverage and light bites.
Key Offerings
Experience gourmet coffee, pastries, and sweet treats throughout the day.
Reservation
no
Hours vary.
Location
Km 332 21, Cancun, 77500,
Explore Cancun
Local Highlights
Top Attractions
Activities
Dining
Entertainment
Petempich Bay
30 minutes' walk
Beautiful natural bay ideal for kayaking and bird watching, known for its calm waters and scenic views.
Puerto Morelos National Marine Park
40 minutes' walk
This protected marine area offers snorkeling and diving opportunities with vibrant coral reefs and marine life.
Snorkeling Adventure
10 minutes' drive
Guided snorkeling tours available to explore the stunning underwater life of the Caribbean Sea.
Relaxing at Petempich Bay
30 minutes' walk
Perfect for unwinding by the beach, swimming, or enjoying a picnic with scenic ocean views.
Armadillo
10 minutes' walk
Charming eatery serving authentic Mexican fare with fresh ingredients and a relaxed atmosphere.
Piston Pueblo
15 minutes' drive
Casual dining featuring local specialties and craft cocktails, perfect for a laid-back evening out.
Live Music Venue at Puerto Morelos
10 minutes' drive
Offers vibrant live music nights showcasing local bands, ideal for an energetic night out.
Comedy Nights at Local Bars
15 minutes' drive
Host entertaining comedy shows, appealing to adult audiences with a fun nightlife experience.
Getting around
City Centre
Cancun 38 min · 15.4 mi
Airports
Cancun (CUN) 26 min · 10.5 mi
Isla Mujeres (ISJ) 67 min · 27.7 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Number of rooms:
602
Former name
dreams natura riviera cancun
Reviews and Ratings
Feedback about Dreams Natura Resort & Spa from previous guests about their experience.
Review score
Based on 4374 verified reviews
8.6 /10
Great
80 %
Recommend
Breakfast
7.5/10
Cleanliness
8.3/10
Comfort
8.5/10
Facilities
8.1/10
Free WiFi
8.5/10
Location
7.8/10
Paid Wi-Fi
8.3/10
Staff
8.6/10
Value for money
7.8/10
Pros
Customer service
Swim out
Bell men
Restaurant staff
Cons
Water leak
Food poisoning
Overcharged checkout
Guest reviews
based on 139 reviews
7.7/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Dreams Natura Resort & Spa
Are the pools at Dreams Natura Resort exclusive to preferred junior suite guests, or are they open to all visitors?
15 September 2024
All swimming pools are accessible to all guests. There is a special category called the Preferred Swim-Up Junior Suite that offers unique advantages.
What unique features can guests expect from the Preferred Club rooms?
25 October 2024
Preferred suites come with a jacuzzi on the terrace, upgraded amenities, better views, and access to an exclusive lounge.
Is there a designated smoking area in the resort?
5 November 2024
Yes, there are specific areas allocated for smoking throughout the resort.
What should I do if I am trying to locate my reservation?
2 February 2025
You can find your reservation details by visiting the hotel's direct website.
Is there an extra charge to access the water park or zipline attractions?
17 April 2025
There are no additional fees for enjoying the water park or zipline; both are included in the Unlimited Luxury package.
Can guests request a rollaway bed if they don't need a crib for their child?
19 March 2025
Yes, rollaway beds can be provided upon request based on availability.
Are guests required to wear swimwear or specific clothing at the pool and dining venues?
30 August 2024
Swimwear is a requirement in pool areas, while dining venues have dress codes that vary from casual to formal attire, particularly for upscale restaurants.
Are there sufficient bars and poolside bars available for guests at the resort?
21 December 2024
The resort features four pools and four bars, with various options open to enhance your experience.
Is there a chance to see sunset views from the patio of a preferred club swim-out room?
16 January 2025
Swim-out rooms primarily have views facing the resort's interior, which may limit access to sunset views.
Are the pools warm enough for comfortable swimming year-round?
14 October 2024
Yes, the infinity pool at the resort is heated to ensure a comfortable experience for guests.
Is it possible to change bed configurations in a room, such as swapping a king bed for two queens?
3 September 2024
Changes to bed arrangements are subject to availability, and it's advisable to communicate this request in advance.
What activities are available for booking, such as fishing trips?
23 November 2024
An in-house travel company offers various activities and excursions, including fishing trips, which can be arranged during your stay.
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