Universal's Loews Portofino Bay | Free Express + Spa

Name: UNIVERSAL'S LOEWS PORTOFINO BAY HOTEL, Orlando
Address: 5601 Universal Blvd, Orlando, Florida, 32819
Price range: US$716+
Rating: 8.9

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Universal'S Loews Portofino Bay Hotel Orlando Exterior photo

Universal'S Loews Portofino Bay Hotel Orlando Interior photo

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Key details

About spa resort

5601 Universal Blvd, Orlando, 32819

Next to Universal Studios Florida

Great

8.9

8.8

/10

4.1

3.9

Loved by Universal'S Loews Portofino Bay Hotel guests

Spacious rooms

Comfortable beds

Friendly staff

Water taxi

"The Universal Unlimited Express Pass and Early Entry features were an absolute must for us to be able to accomplish our goal."

Tia from Canada

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"Lastly, the boat rides to and from city walk/the parks are the best, and don't forget, your room card gets you a "fast pass" for the rides!"

DianeParrish_FL from United States

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"We use the water taxi to transport to and from the park, which is a lifesaver after HHN."

Adam from United States

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4-star Italian-themed hotel with complimentary Universal Express Unlimited passes

Guest Rooms

The hotel offers family rooms with garden views, private bathrooms, and air conditioning. Guest rooms include marble accents and luxury amenities as well as a coffee machine and refrigerator. Club level rooms provide access to a private lounge with breakfast, afternoon appetizers, dinner, dessert, and beer and wine.

Amenities

The hotel has three outdoor pools including a Beach Pool with a water slide and a quieter Villa Pool with private cabana rentals. Guests have access to a fitness centre, a hot tub, a games room, and live music performances in the Harbor Piazza. On-site services include a business centre, meeting and banquet facilities, a minimarket, and electric vehicle charging stations.

Dining

The hotel operates eight restaurants on site, including Trattoria del Porto serving American and Italian cuisine for breakfast, lunch, and dinner. A Starbucks coffee shop, Sal's Market Deli with pizza and sandwiches, and the Thirsty Fish bar provide additional dining choices. Guests can order breakfast in the room or choose from kid-friendly buffet, vegetarian, vegan, and gluten-free options.

Location & Park Access

Loews Portofino Bay Hotel is a 19-minute walk from The Wizarding World of Harry Potter and 1.7 km from Universal Studios Florida and Universal Islands of Adventure. Each registered guest receives a complimentary Universal Express Unlimited Pass usable from check-in day through check-out day. Early Park Admission is included for select parks, and guests can travel to CityWalk via water taxi or walk along a scenic garden path.

Family & Pet Services

The hotel provides babysitting and child services, kids' meals, a children's pool, entertainment staff, and evening entertainment. Movie nights, temporary art galleries, and a water slide are available for families. Pets are welcome with pet bowls provided, and the hotel offers pet-friendly services for guests traveling with animals.

Highlights

Park Perk: Complimentary Universal Express Unlimited Pass for each guest

Pools: Three themed outdoor pools with water slide & private cabanas

Dining: Eight on-site restaurants including Italian and American cuisine

Transport: Water taxi service and scenic walk to Universal parks

Family: Kids' club, children's pool, babysitting services

Pet Policy: Pet-friendly with bowls and dedicated services

Must-do experiences

Indulge in homemade gelato at Gelateria Toscana on-site.
Catch a live performance at the Hard Rock Café on Universal CityWalk.
Explore Universal Orlando's Secret Life of Pets store for unique souvenirs.
Savor the famous Butterbeer at The Wizarding World of Harry Potter.
Visit the Orlando Museum of Art for local culture and exhibits.

Location: Perfect

9.6/10Review score

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Highlights from guests

Guest ParkingValet superstar

The valet service made parking easy and efficient. It felt like paradise compared to other hotels.

Oliver Smith from United States

Review on

DiningMama Della's Rocks!

Mama Della's was fantastic! Also, the Italian hoagie at Sal's Deli is the best I've ever had.

Francesca Rossi from Italy

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Children's AmenitiesKids loved it!

The pools are fantastic for kids. There are water slides, beach areas and games, so much fun.

Georgie Davis from United Kingdom

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Room FeaturesVilla Upgrade!

I was upgraded to a villa with a beautiful view. The air conditioning worked great after hot days.

Jessica Miller from United States

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Select your room type

Universal'S Loews Portofino Bay Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Garden View Room King Bed Includes ^ Universal Express Unlimited
2 persons
42 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Bay View Room Two Queen Beds Includes ^ Universal Express Unlimited
2 persons
42 sq. feet
2 King Size Beds
Air conditioning
Bathtub
room details
Bay View Room King Bed Includes ^ Universal Express Unlimited
2 persons
42 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details

Show all rooms

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Check-in/ Check-out

Facilities

Universal'S Loews Portofino Bay Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.2/10Review score

General

No smoking on site
On-site car park
Handicap parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Golf course

Services

Free shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool
Water slides
Game room

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Jacuzzi

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

At Universal's Loews Portofino Bay Hotel, guests can indulge in a delightful array of dining options, featuring authentic Italian dishes and comforting American fare. With a blend of casual eateries and elegant restaurants, each venue is designed to create immersive culinary experiences to savor during the stay.

Bice Ristorante
Italian fine dining
Ambiance
Elegant indoor setting with a warm, inviting atmosphere.
Key Offerings
Specializes in classic Italian dishes, with an extensive wine list to complement each meal.
Reservation
Recommended
Open for dinner; hours vary.
Mama Della Ristorante
Italian family dining
Ambiance
Cozy, family-friendly space that feels like an Italian home.
Key Offerings
Offers traditional Italian favorites in a warm setting, featuring homemade pasta and sauces.
Reservation
Recommended
Open for dinner; hours vary.
Trattoria del Porto
American and Italian
Ambiance
Casual dining environment with a view of the harbor.
Key Offerings
Serves breakfast and dinner, highlighting both hearty American classics and Italian comfort food.
Reservation
Recommended
Open for breakfast and dinner; hours vary.
Sals Market Deli
American
Ambiance
Family-friendly deli with a casual vibe, perfect for quick meals.
Key Offerings
Features a selection of Italian meats, cheeses, antipasto, and freshly baked pizzas.
Reservation
Not needed
Open for breakfast, lunch, and dinner; hours vary.
Thirsty Fish
American
Ambiance
Relaxed atmosphere suitable for families, positioned near the pool.
Key Offerings
Delivers casual dining with a variety of American favorites, perfect for poolside snacks or evening meals.
Reservation
Not needed
Open for dinner; hours vary.
Splendido Bar and Grill
American
Ambiance
Family-friendly outdoor dining area by the pool.
Key Offerings
Offers burgers, salads, and light specialties in a lively poolside setting.
Reservation
Not needed
Open for lunch and dinner; hours vary.
Gelateria
American
Ambiance
Casual, family-oriented venue with a delightful sweet treat focus.
Key Offerings
Serves a selection of gelatos and light bites, perfect for refreshing indulgences.
Reservation
Not needed
Open for lunch and dinner; hours vary.
Caffe Espresso
American
Ambiance
Inviting coffee shop atmosphere, ideal for casual gatherings.
Key Offerings
Presents the finest Starbucks Reserve(R) coffees brewed with the exclusive Clover(R) system, along with pastries and light fare.
Reservation
Not needed
Open for breakfast, lunch, and dinner; hours vary.

Location

5601 Universal Blvd, Orlando, 32819

Explore Orlando

Local Highlights Near Loews Portofino Bay Hotel

Universal Orlando Resort

18 minutes' walk

Iconic theme park filled with thrilling rides and attractions featuring popular movies and characters.

Universal's Islands of Adventure

19 minutes' walk

Adventure-themed park offering roller coasters, rides, and attractions based on beloved franchises.

The Wizarding World of Harry Potter

15 minutes' walk

Immersive experience with magical rides and shops, transporting fans into the Harry Potter universe.

Universal CityWalk Orlando

16 minutes' walk

Vibrant entertainment district with shops, dining, and nightlife, perfect for all ages.

Gator Golf And Adventure Park

7 minutes' drive

Mini-golf and wildlife park featuring alligators, offering fun for families and adventure seekers.

Bill Frederick Park and Pool at Turkey Lake

10 minutes' drive

Scenic park featuring walking trails, fishing, and picnic spots, ideal for relaxation and outdoor activities.

Mama Della's

1 minute walking

Italian cuisine showcasing homemade pasta and sauces in a warm, inviting atmosphere.

Trattoria del Porto

2 minutes walking

Elegant dining with a focus on Italian delicacies and waterfront views, perfect for couples.

Miller's Ale House

11 minutes' walk

Casual sports bar atmosphere serving hearty American fare, great for groups and casual dining.

Hard Rock Orlando

9 minutes' walk

Popular venue hosting live music events and entertainment, perfect for music lovers and night outs.

Universal's Horror Make-Up Show

10 minutes' walk

A fun show showcasing the art of movie makeup and special effects, suitable for all ages.

Getting around

City Centre
Orlando 15 min · 6.0 mi
Airports
Orlando Executive (ORL) 31 min · 12.5 mi
Orlando International (MCO) 35 min · 14.2 mi
Train
Church Street Station 16 min · 6.3 mi
Woodsmere Sub-Station 17 min · 6.8 mi

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Property information and rules

Check-in

from 16:00-23:59

Check-out

until 11 am

Guest Parking

Public parking is possible on site at true.

Internet

Wireless internet is available in the hotel rooms for free.

Breakfast

You can start your day with a full breakfast, which costs USD 40.0 per person.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are allowed on request.

Number of floors:

Number of rooms:

750

Former name

loews portofino bay hotel at universal orlando

Reviews and Ratings

Feedback about Universal'S Loews Portofino Bay Hotel from previous guests about their experience.

Review summary

Based on recent reviews

Universal's Loews Portofino Bay Hotel is often described as a slice of Italy in Orlando, with a beautiful Italian theme reflected in its design, including lambrettas at the entrance and a luxurious lobby. Guests frequently appreciate the spacious rooms with amenities like coffee makers and refrigerators. The hotel's location offers convenient access to Universal Studios and Islands of Adventure via walking, water taxi, or bus; a bus is available to Epic Universe, but some have noticed that getting to the parks can take a while. Dining options like Mama Della's and Sal's Pizzeria are popular, and the boat service to City Walk is a recurring highlight.

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Review score

Based on 1666 verified reviews

8.0 /10

Great

74 %

Recommend

Location

9.6/10

Cleanliness

9.3/10

Value for money

7.9/10

Free WiFi

8.0/10

Pros

Water taxi

Friendly staff

Opera performances

Express Pass

Spacious room

Cons

Additional fees

Unclean bathroom

Vegan meal issues

Theodore from United States

Family with children

garden view room two queen beds includes ^ universal express unlimited

4 nights in November 2025

Reviewed: January 28, 2026

8.7/10

calm oasis near universal

easy transportation comfy beds express passes

the location is perfect for visiting universal studios. the water taxi service to the parks makes transportation easy. the comfy beds ensured a good night's sleep after long days. unlimited express passes were a significant advantage for accessing the parks.

Facilities

9/10

the hotel features several pools including a beach style pool suitable for kids. there is an onsite universal shop selling hhn t-shirts and lanyards. water coolers are available throughout the hotel premises .

Service

9/10

the reception staff provided a warm greeting and facilitated easy express pass acquisition. i received a text message when my room was prepared. the concierge service provided assistance with dining reservations and recommendations saving considerable time.

Dining

8/10

the hotel includes multiple restaurants offering various cuisines. i heard momma's restaurant is very popular with other guests. the service at the restaurants and poolside was consistently prompt and attentive.

0 Helpful

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Peta from Australia

Family with children

Bay View Room Two Queen Beds Includes ^ Universal Express Unlimited

3 nights in November 2025

Reviewed: January 17, 2026

5/10

lack of fairness bad impression

The pizza restaurant on site was amazing. That was a relief. i was so tired after a long day.

i was really let down by the customer service. i expected more helpfulness, especially since i was traveling with family. they extended a military discount to some but not to me, even though we were all together. this lack of fairness left me feeling pretty unimportant.

0 Helpful

Nicholas from United Kingdom

Family with children

Bay View Room Two Queen Beds Includes ^ Universal Express Unlimited

3 nights in November 2025

Reviewed: January 02, 2026

9/10

Convenient Access and Great Amenities!

boat service lovely design super customer service

The boat service to the parks was very convenient. The lobby had a lovely design. The customer service was super. I had two large beds in my room.

0 Helpful

Amelia from United Kingdom

Family with children

Garden View Room Two Queen Beds Includes ^ Universal Express Unlimited

3 nights in October 2025

Reviewed: December 27, 2025

9.4/10

Really good stay!

water transportation easy check-in

The water transportation made getting to Universal painless. The hotel had water coolers everywhere which WAS great. The check-in and check-out processes were easy.

The hotel shop did not have many provisions for the stay. This was necessary for us.

Service

10/10

The staff provided great service at all the restaurants and poolside. The concierge service proved amazing. It saved us so much time and energy figuring out where to eat. They assisted with securing reservations.

Dining

9/10

Restaurants offered options for breakfast, lunch, and dinner. The Bice restaurant was one of the best I visited. Food was DELICIOUS!!!

Location

10/10

The water taxi is useful. Access to the parks is facilitated.

Facilities

9/10

Kids loved having the beach pool to hang out at after a day at the parks. The hotel has good infrastructure. The possibility of entering Universal parks early. Express passes, are included.

Rooms

9/10

The room was very comfy and tidy. The bed felt comfortable. The bathroom was large and included a bathtub.

0 Helpful

John from United Kingdom

Family with children

Deluxe King Room Includes ^ Universal Express Unlimited

5 nights in October 2025

Reviewed: December 17, 2025

7/10

lovely room comfy bed nice products cold eggs stale breakfast lunch meat

the room was lovely and very quiet. it was a beautiful king room. the bed was comfy and large (i slept like a log!). the bath products were nice too.

the breakfast was not great (it had cold eggs). i also didn't like the lunch meats. the front desk suggested it, i found that odd.

0 Helpful

Peta from Australia

Family with children

garden view room two queen beds includes ^ universal express unlimited

4 nights in June 2025

Reviewed: August 14, 2025

7/10

beautiful facilities well-kept appearance prompt attention cannabis smell no special gestures missing provisions

the hotel and facilities presented a beautiful and well-kept appearance. after dining at the restaurants, i found the food to be fantastic. the employees set this place above others i have visited. every request i made received prompt attention.

the smell of cannabis permeated the corridor and rooms. i think the hotel should ensure the no-smoking policy is followed. the shop inside did not have necessary provisions for my wife's diabetic needs.

0 Helpful

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Questions of the users

About Universal'S Loews Portofino Bay Hotel

Do hotel stays at Loews Portofino Bay come with Universal Express Passes?

10 November 2024

Yes, every registered guest benefits from complimentary Universal Unlimited Express Passes, valid throughout the duration of their stay, including check-in and check-out days.

Is breakfast provided for guests staying at this hotel?

18 December 2024

Breakfast is not included with the stay and would need to be purchased separately during your visit.

Are park admission tickets part of the Unlimited Express Pass package?

22 January 2025

No, the Unlimited Express Pass does not include park admission. Tickets for the park need to be bought separately.

Is it possible to request an extra bed for a child during my stay?

05 March 2025

Yes, rollaway beds can be provided upon request for an additional fee of $35 plus tax per night.

Can guests get their express passes before the official check-in time?

08 February 2025

Guests can check in as early as 6 AM, but room access is usually not available until 4 PM. Express passes can be picked up at check-in, allowing guests to head straight to the parks if the room is not ready.

What are the parking fees at the hotel?

11 September 2024

Self-parking is available for $28 plus tax per night, while valet parking costs $37 plus tax per night. These rates may vary.

Can I request a crib for my room if I'm traveling with a baby?

14 October 2024

Yes, complimentary cribs can be arranged through the Star Service department upon request.

Are there any special offers or promotions available for my stay?

29 May 2025

Special offers fluctuate, so it's advisable to check the hotel's website or contact the hotel directly for the most current promotions tailored for your visit.

What amenities are available for families at the hotel?

15 April 2025

The hotel boasts a supervised children's activity center and various family-friendly amenities, ensuring that kids have a fun and engaging experience during their stay.

Is the fitness center accessible for all hotel guests?

03 June 2025

Yes, guests enjoy complimentary access to a fully-equipped fitness center designed for various workout routines.