What is the distance of Alpen Resort & Spa from the city center?
10 November 2024
The hotel is situated approximately 300 meters from the city center, making it just a short walk away.
75 photos
ALPEN RESORT & SPA, Zermatt
407US$
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Key details
About spa resort
Spissstrasse 52,
Zermatt,
Switzerland,
3920,
Valais
- Steps from the Matterhorn Museum
Perfect
9.2
4.8
4.6
Loved by Alpen Resort & Spa guests
"For an unforgettable stay, book a room with a view of the Matterhorn."
"The indoor heated pool located at the basement of the building was gorgeous and an excellent way to relax after a long day out in the mountains."
"The hotel is located very close to the train station."
Alpen Resort & Spa Zermatt, located 0.7 km from the Stellisee and 11 minutes' walk from the St. Peter's English Church, features a heated pool for guests to take a dip in. Some of the 56 rooms offer views of the city and there is a Turkish steam room, a Jacuzzi, and a sauna on site.
Location
The hotel is about 85 km from Sion airport and not far from such cultural venues as the crystalline Matterhorn State Museum. Matterhorn Golf club is within a 500-metre distance of the Alpen Resort & Spa Zermatt, while the scenic Gorner Gorge is 2.1 km away.
This 4-star resort also allows guests to explore Mattertal, located around 10 minutes away by car. The property lies 2.5 km from The Matterhorn Mountain.
Alpen Resort & Spa is directly connected with Zermatt train station, which is 15 minutes' walk away.
Rooms
The rooms include a mini fridge bar, coffee and tea making facilities, along with a flat-screen TV with satellite channels for your convenience. Ironing facilities are featured for guests' comfort. Bathrooms with a separate toilet and a shower, also offer hair dryers and toiletries.
Eat & Drink
This hotel features Restaurant Matterhorn restaurant.
Leisure & Business
The ski facilities include a storage for belongings and a ski pass vendor. The Alpen Resort & Spa can arrange snow skiing, hiking, and billiards for its guests. Also, a wellness centre will be a perfect addition to your stay.
Must-do experiences
- Savor traditional raclette at Restaurant Walliserstube in Zermatt.
- Take a sunset walk to the picturesque Riffelalp for stunning views.
- Visit the Matterhorn Museum to learn about Zermatt's history.
- Explore the local market for fresh cheese and artisan breads.
- Hike to the stunning Five Lakes Walk for breathtaking scenery.
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Select your room type
The resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Room
2 persons
270 sq. feet
2 Single beds
Shower
Coffee machine
room details
Family Room extra Bedroom
2 persons
325 sq. feet
3 Single beds
Shower
Coffee machine
room details
Panoramic Family Room Matterhorn View
2 persons
325 sq. feet
4 Single beds
Shower
Coffee machine
room details
Single Room
2 persons
155 sq. feet
1 Single bed
Shower
Coffee machine
room details
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Price and Room Availability Calendar
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Facilities
The resort offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- Concierge desk
- Pets allowed
- 24-hour security
- Luggage storage
- Ski storage
- Lift
- Currency exchange
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Skiing
- Hiking
- Tennis court
- Billiard tables
- Darts
- Table tennis
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Ski pass vendor
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Fax/Photocopying
Children
- Cots
- Children's menu
- Children's pool
- Children's play area
- Game room
Spa & Leisure
- Rooftop pool
- Plunge pool
- Indoor swimming pool
- Garden area
- Spa & wellness centre
- Sauna
- Turkish bath
- Jacuzzi
Room features
- Heating
- Mini-bar
- Sitting area
- Terrace
- Turndown service
- Mirror
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At Alpen Resort & Spa, the dining experience is a delightful journey through hearty Italian fare, local specialties, and international delights, all served in inviting and family-friendly settings. Guests can enjoy the scenic beauty while relishing gourmet meals crafted with care and attention.
Restaurant Matterhorn
Italian and local cuisine
Ambiance
Family-friendly with a cozy atmosphere, offering both indoor dining and alfresco options
Key Offerings
A diverse menu featuring vegetarian and gluten-free options, along with a charming bar for drinks
Reservation
Not needed
Open daily from 11:30 to 22:30
Grill Restaurant Hornox
Grill with meat and vegan dishes
Ambiance
Rustic mountain setting, providing a unique dining experience amidst nature
Key Offerings
Specializes in grilled items, perfect for outdoor enthusiasts looking for hearty meals
Reservation
Not needed
Operating hours not specified
Hotel Bar
Drinks and light bites
Ambiance
A quaint and cozy space for relaxation and socializing, catering to all tastes
Key Offerings
An extensive drinks menu designed for every taste and occasion, offering a perfect pre- or post-dinner setting
Reservation
Not needed
Operating hours not specified
Alpen Resort & Spa Location
Spissstrasse 52,
Zermatt,
Switzerland,
3920,
Valais
Map view
Spissstrasse 52,
Zermatt,
Switzerland,
3920,
Valais
City landmarks
Museum
Matterhorn Museum
3100 ft
Landmark
The Matterhorn
1.6
mi
Cemetery
Mountaineer's Cemetery
3200 ft
Church
St Peter's English Church
2500 ft
Bridge
Photopoint Kirchbrucke bridge
2900 ft
Church
Parish Church of St. Mauritius
3200 ft
Landmark
Walk of Climb
2700 ft
Landmark
Stellisee
2300 ft
Landmark
Hinterdorfstrasse
2600 ft
Church
Kapelle Winkelmatten "Zur Heiligen Familie"
5100 ft
Landmark
Bergfuhrerdenkmal
2800 ft
Landmark
Gorner Gorge
1.3
mi
Landmark
Sunnegga
1.8
mi
Beach
Leisee
1.3
mi
Theme Park
Forest Fun-Park Zermatt
1.1
mi
Ski Area
Wolli park for beginners Sunnegga
1.9
mi
Church
Kapelle Blatten "Maria Rosenkranzkonigin"
1.5
mi
Garden
Ricola Herb Garden
1.5
mi
Beach
Grunsee
2.2
mi
Landmark
Grindjisee
2.2
mi
Landmark
Platthorn
2.0
mi
Landmark
Unterrothorn
2.2
mi
Landmark
Zmutt Glacier
2.2
mi
Landmark
Zmutt
2.1
mi
Landmark
5-Seenweg
2.1
mi
Nearby
Hohbalmen
1600 ft
Castor Mountain
1600 ft
Denner Partner
600 ft
Murmeli Brunnen
1200 ft
Seilerwiesenstrasse 9
Obere Matten playground no. 1
2900 ft
Restaurants
Restaurant Matterhorn
100 ft
Spissstrasse 52 Best Western Alpen Resort Hotel
Marie's Deli Zermatt
800 ft
Untere Mattenstrasse 12
Walliserstube Zermatt
1300 ft
Gryfelblatte 2
Rosstall
1600 ft
Bahnhofplatz 50
Gusto Matto
1500 ft
Bahnhofplatz 36
CasaMia
1500 ft
Bahnhofplatz 36
Othmars hutte
1600 ft
Riedweg
Sonne
1600 ft
Metzggasse 35
Golden India
1600 ft
Bahnhofplatz 2
Bahnhofbuffet Non Solo Treno
1800 ft
Bahnhofstrasse
Explore Zermatt
Explore Zermatt
Matterhorn Museum
12 minutes' walk
A rich history of Zermatt and the famous Matterhorn, featuring exhibits on the first ascent and local culture.
The Matterhorn
30 minutes' walk
Iconic mountain symbolizing Switzerland, known for its stunning views and photo opportunities year-round.
Mountaineer's Cemetery
12 minutes' walk
Memorial site honoring those who lost their lives in the Alps, featuring poignant inscriptions and peaceful surroundings.
St Peter's English Church
10 minutes' walk
Beautiful church known for its charming architecture, open for visitors and hosting services in English.
Restaurant Matterhorn
1 minute' walk
Local cuisine with stunning mountain views; must-try includes their fondue and raclette dishes.
Walliserstube Zermatt
5 minutes' walk
Cozy Swiss restaurant featuring traditional meals; specialties include alpine meat dishes and fine wines.
Gusto Matto
6 minutes' walk
International flair with a creative menu; highlights are the homemade pasta and seasonal ingredients.
Marie's Deli Zermatt
3 minutes' walk
Casual eatery offering fresh sandwiches and local snacks; ideal for quick bites and pastries.
Getting around
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Property information and rules
Check-in
from 15:00-23:00
Check-out
from 07:00-11:00
Guest Parking
Public parking is possible at a location nearby at CHF 16 per day.
Internet
Wireless internet is available in for free.
Breakfast
At the hotel Alpen Resort & Spa guests are invited to a full breakfast served for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are allowed on request.
Languages
German
Number of floors:
5
Number of rooms:
56
Former name
Best Western Alpen Resort
Reviews and Ratings
Feedback about Alpen Resort & Spa from previous guests about their experience.
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Pros
Garden access
Convenient luggage storage
Great spa
Easy ski lift access
Cons
Simple room
Cold room
Weak WiFi
Guest reviewsbased on 880 reviews
richard from united kingdom
Family with children
family room extra bedroom
3 nights in November 2025
|
Reviewed: February 11, 2026
7/10
room upgradespa facilitiessmall shower areainaccurate photos
i received a generous room upgrade upon my arrival. the room was large and clean, it was very quiet too. breakfast offered lots of options and was delicious. the spa facilities were perfect, i really enjoyed them.
there wasn't a bathtub, just a small shower area. this was a bit disappointing.
0 Helpful
Dominic from United Kingdom
Single
Double Room
3 nights in November 2025
|
Reviewed: February 09, 2026
6/10
limited optionsslow service
The hotel breakfast did not impress me. The options seemed very limited and some items were often out of stock and I had to wait for long time for replacements. the room service was quite slow. One evening I waited over an hour for a simple order of a sandwich. The slow service was frustrating after a tiring day.
0 Helpful
Benjamin from United States
Couple
double room
3 nights in November 2025
|
Reviewed: February 03, 2026
6/10
acceptable, but with issues
convenient locationpoor amenitiesmachine coffee
the location was convenient to the train station. it made arrival and departure easier.
the room lacked proper amenities. there was no shampoo available. the coffee provided used a machine only, and the quality suffered.
0 Helpful
Herbert from Germany
Couple
Double Room
3 nights in November 2025
|
Reviewed: December 02, 2025
9.0/10
Excellent Hotel Stay
good coffeegreat locationspa facilities
Breakfast had a great variety and the coffee was good. The location is convenient and close to train stations for day trips.
Facilities
9/10
The spa includes a sauna and a jacuzzi. The hotel has a game room which features a pool table. There is a shuttle service available to and from the train station.
Rooms
8/10
The room provided necessary amenities. The bed offered comfort. The room featured updated furnishings and a well-equipped bathroom.
Location
10/10
The hotel is near the train station. Many shops and restaurants are within walking distance. The area is easy to navigate and access local attractions.
0 Helpful
|
Norman from United Kingdom
Single
double room
4 nights in August 2025
|
Reviewed: November 13, 2025
9/10
wide varietyfriendly staff
The breakfast had a wide variety of options. The staff was very friendly. the hotel also offers a pick-up service from the train station. This service was convenient.
the tv remote control had some scratches.
0 Helpful
William from United States
Family with children
double room
3 nights in August 2025
|
Reviewed: September 16, 2025
5/10
decent locationfrosty receptionannoyed staff
the location was decent enough. it was a five-minute walk from the train station, so that's manageable, i guess.
the staff seemed determined to ruin my stay. i got a frosty reception from the shuttle driver. at check-in, i was essentially told to come back later at 3pm. the room was freezing, and when i called about it, the guy who came to 'fix' it seemed annoyed and argued that everything was 'automatic'. he found the balcony door ajar, rolled his eyes, and said it was 'impossible' that we hadn't opened it. such a charmer.
0 Helpful
Questions of the users
About Alpen Resort & Spa
How can I find the free shuttle service from Zermatt train station to the hotel?
15 February 2024
Upon your arrival at the Zermatt train station, call the hotel using the free phone available there. The shuttle operates without a set schedule to accommodate your arrival.
Is there a shuttle service provided from the hotel to the ski lifts?
5 March 2024
Yes, a public bus service is available free of charge, directly transporting guests to the ski lifts.
Are additional beds available for three guests in a room?
22 January 2025
Yes, there is a sofa bed available in the room to accommodate a third person comfortably.
Are pets allowed at Alpen Resort & Spa, and is there a fee?
18 December 2024
Pets, including cats and dogs, are welcome for an additional fee of CHF 15 per night.
Can a family of six book one room with two extra beds?
30 April 2025
Unfortunately, the Panorama Family room can only accommodate a maximum of five people.
Are children permitted in the spa facilities, particularly the swimming pool?
3 June 2024
Children are allowed in the pool and jacuzzi under parental supervision, but they are not permitted in the sauna area.
What does opting for half board include?
12 August 2024
Choosing half board means that breakfast and dinner are included during your stay.
Can luggage be left at the hotel before check-in or after check-out without any charge?
17 January 2025
No fees are incurred for leaving luggage at the hotel before check-in or after check-out.
Does the hotel have a wellness area, and what facilities can guests use?
25 February 2025
Yes, the wellness area features a swimming pool, sauna, steam bath, and jacuzzi, all included in the price of your stay.Next best alternative
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