Loved by Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests
Wonderful theme
Attentive staff
Diverting activities
Comfortable beds
Good room service
"I really liked the closeness to the jungle and the unique layout with cenotes, pools, numerous water slides & beach all available."
Sandra from Canada
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"Small hike to see on resort Mayan ruins along with many wild life including coatis, iguanas, monkeys, and more!"
Kim from United States
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"The water park is an absolute blast-my husband and I really enjoyed the bigger slides and our little kids loved the little and medium slides so much!"
Laura N
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The fantastic 5-star Sandos Caracol Nature Resort & Water Park All Inclusive Playa del Carmen is located 15 minutes' drive from Aeropuerto de Playa del Carmen airport and offers multiple swimming pools as well as a health club. This Playa del Carmen resort offers a banquet hall, about a 15-minute ride from Point Esmeralda Public Beach, making it an attractive choice.
Location
The hotel is surrounded by a river and palm trees, within a 6-km distance of the Quinta Avenida. An exclusive beach is approximately a 25-minute stroll from the Sandos Caracol Nature Resort & Water Park All Inclusive Playa del Carmen.
Nature lovers will appreciate the proximity to Xcalacoco, which is only 1.9 km away. Entertainment options in the area feature the shopping-mall Winpot Playa del Carmen Casino nearly a 10-minute drive from the accommodation.
Rooms
Sandos Caracol Nature Resort & Water Park All Inclusive has 216 rooms, comprising a balcony. An iPod dock and a flat-screen TV with satellite channels, along with a minibar fridge and coffee/tea making equipment, are offered. Air conditioning are featured for guests' comfort. Offering a bidet and a separate toilet, the bathrooms are also fitted with a hair dryer and towels. You can enjoy views of the pool.
Eat & Drink
The à la carte La Laguna restaurant in the Sandos Caracol Nature Resort & Water Park All Inclusive offers dishes for lunch. The restaurant serves international cuisine. There is a pool bar, which offers a dance floor in its interior design. It also welcomes guests with free Wi-Fi, live music, and a pool table. You can visit a restaurant situated close by and taste Thai cuisine.
Leisure & Business
Leisure options include an aqua park, a sundeck, and loungers along with chargeable facilities like a gym and a sauna. The Sandos Caracol Nature Resort & Water Park All Inclusive Playa del Carmen boasts private access to an own beach with a beach cabana, as well as lounge chairs, hammocks, and beach towels. Additionally, staying at this Playa del Carmen hotel, active guests can enjoy a tennis court and a pickleball court on site. While staying at the property, make sure you visit a wellness area or indulge in a deep tissue massage. There is a business centre available for corporate travellers.
Must-do experiences
Swim in cenote Dos Ojos for stunning underwater views.
Savor cochinita pibil at El Fogon for authentic Yucatecan flavor.
Visit the Tulum Ruins at sunrise for incredible photo ops.
Explore local crafts at the Playa del Carmen's Artisans Market.
Take a cooking class at La Casona to learn local recipes.
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Select your room type
The resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
2 persons
670 sq. feet
1 King-size bed and 1 Sofa bed
Shower
Balcony
room details
Pool View Superior
2 persons
420 sq. feet
2 Double beds
Shower
Balcony
room details
Select Club Superior Adults Only
2 persons
420 sq. feet
1 King-size bed
Private pool
Balcony
room details
Select Club Deluxe Adults Only
2 persons
445 sq. feet
1 King-size bed and 1 Sofa bed
Private pool
Balcony
room details
Click button to see more rooms
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Facilities
The resort offers amenities for your comfortable stay and unforgettable experiences
Facilities:
Very good
7.9/10Review score
General
Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Business centre
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
At Sandos Caracol Nature Resort & Water Park (Adults Only), exquisite dining awaits in an array of vibrant venues that celebrate global flavors. Indulge in everything from Italian classics to authentic Mexican fare, all set against the backdrop of lush nature and inviting atmospheres. Each restaurant promises a unique culinary experience for those seeking delight and authenticity.
La Laguna
International
Ambiance
Casual yet elegant dining environment, perfect for relaxed meals with a view of the surrounding nature.
Key Offerings
A diverse menu that caters to various tastes, featuring breakfast, lunch, and dinner selections. Signature dishes reflect global influences and seasonal ingredients.
Reservation
No
Open daily for breakfast (7:00 - 10:30), lunch (12:30 - 15:30), and dinner (18:30 - 22:30).
La Toscana
Italian
Ambiance
Bright and open space framed by warm colors, inviting guests to savor Italian flavors for breakfast and lunch.
Key Offerings
Delight in traditional Italian breakfast delicacies and comforting lunch options that bring the taste of Italy to life.
Reservation
No
Open daily for breakfast (7:00 - 10:30) and lunch (12:30 - 15:30).
Las Mascaras
Mexican
Ambiance
Vibrant and colorful setting that exudes the spirit of Mexico.
Key Offerings
A dinner experience featuring authentic Mexican dishes, where traditional recipes come alive with rich flavors and spices.
Reservation
Recommended
Open for dinner only; hours vary.
Salvia Snack Bar
Vegetarian
Ambiance
Casual snack bar framed by nature, offering a relaxed environment.
Key Offerings
A cozy setting serving vegetarian dinner options, perfect for a laid-back evening meal.
Reservation
No
Open for dinner only; hours vary.
El Templo
Asian
Ambiance
Modern and serene atmosphere designed for a peaceful dining experience.
Key Offerings
Specializing in Asian dishes, the menu features a variety of authentic flavors.
Reservation
No
Hours vary.
Fogo de Brazil
Brazilian
Ambiance
Rustic and warm, bringing the essence of Brazil to life around a communal dining table.
Key Offerings
Dinner features a selection of grilled meats and traditional Brazilian sides, creating a festive and hearty meal.
Reservation
Recommended
Open for dinner only; hours vary.
La Riviera
Mediterranean
Ambiance
A charming atmosphere that reflects coastal Mediterranean dining.
Key Offerings
Dishes inspired by the flavors of the Mediterranean, focusing on fresh and vibrant ingredients.
Reservation
No
Hours vary.
Los Lirios
Seafood
Ambiance
Relaxed and inviting, with a focus on fresh seafood dining.
Key Offerings
Dinner service featuring ocean delights, offering a variety of seafood dishes prepared to perfection.
Reservation
Recommended
Open for dinner only; hours vary.
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Location
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
1.8
mi
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
1.9
mi
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Explore Nearby Activities and Dining
Top Attractions
Activities
Dining
Entertainment
Grand Coral Golf Riviera Maya
19 minutes' walk
Renowned golf course with modern facilities, offering stunning views and an exciting experience for golf enthusiasts.
Xcalacoco
35 minutes' walk
Beautiful beach featuring soft sands and calm waters, perfect for relaxation, swimming, and beach activities.
Galéria Luis Sottil
30 minutes' walk
Art gallery showcasing local talent and stunning works, hosting exhibitions and cultural events for art lovers.
Go Natural Explorers
25 minutes' walk
Guided eco-tours through jungles and cenotes, ideal for adventure seekers looking for a taste of nature.
Relaxing at Cenote Misterio Maya
40 minutes' walk
Cenote offering a tranquil setting for swimming and relaxation, easily accessible for a peaceful day out.
Koh Thai
30 minutes' walk
Authentic Thai cuisine in a vibrant setting, known for its flavorful dishes and exotic cocktails.
Sea Olive
35 minutes' walk
Charming Mediterranean restaurant with fresh seafood dishes and a cozy atmosphere, perfect for family meals.
Xavage Park by Xcaret
40 minutes' walk
Adventure park featuring thrilling activities like zip-lining and rafting, ideal for families and thrill-seekers.
Martina Beach Club
40 minutes' walk
Popular beach club offering live music, drinks, and a lively atmosphere for enjoying sun and fun with friends.
Getting around
City Centre
Playa del Carmen8 min
·
3.2
mi
Airports
Aeropuerto de Playa del Carmen (PCM)11 min
·
4.4
mi
Cozumel (CZM)61 min
·
25.0
mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
216
Former name
Sandos Select Club
Reviews and Ratings
Feedback about Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) from previous guests about their experience.
Review score
Based on 2638 verified reviews
7.5/10
Very good
64%
Recommend
Breakfast
3.7/10
Cleanliness
8.6/10
Comfort
8.4/10
Facilities
7.9/10
Free Wi-Fi
7.5/10
Location
8.7/10
Paid Wi-Fi
5.0/10
Staff
8.8/10
Value for money
7.8/10
Pros
Friendly staff
Jungle location
Water slides
Various activities
Nice food
Cons
Rude server
Dirty pathways
Guest reviews
based on 567 reviews
7.5/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
What does the all-inclusive package cover at Sandos Caracol Eco Resort, and can I expect an ocean view from my room?
10 January 2024
The all-inclusive package includes lodging, food, beverages, snacks, and entertainment. However, none of the rooms guarantee an ocean view.
Are drinks served on the beach part of the all-inclusive offerings?
15 February 2024
Yes, drinks served at the beach are included in the all-inclusive plan, but food is not.
Can you tell me if there is an ocean view from the accommodations at Sandos Caracol?
20 March 2024
No, there are no ocean view rooms available at Sandos Caracol Eco Resort.
How accessible is the private beach from the resort? Do I need any transportation to get there?
25 April 2024
The private beach is conveniently located right in front of the property, so there is no need for transportation.
When would be the ideal time to visit for great beach weather in Playa del Carmen?
30 May 2024
Many travelers find the best time to visit is between November and April, when the weather is typically the most pleasant.
Is the mini bar included in the all-inclusive deal, and can you provide a detailed breakdown of what this package entails?
15 June 2024
Yes, the mini bar is included as part of the all-inclusive plan, which covers all bars, restaurants, buffets, a la carte options, and various activities.
Do all the sofas in rooms come with a pull-out bed feature?
10 July 2024
Not all sofas have a pull-out bed.
Is there a shuttle service provided to Cancun International Airport? What are the associated costs?
20 August 2024
Yes, ground transportation is available through Seek & Go Company, with pricing at $160 USD for a round trip or $90 USD for a one-way journey.
What types of dining experiences are offered at the resort? Are all restaurants included in the all-inclusive package?
30 September 2024
Most restaurants are included in the all-inclusive package. However, due to low occupancy restrictions, the resort is currently rotating the operating restaurants.
How far is Sandos Caracol Eco Resort from Cancun Airport?
15 October 2024
The distance from Cancun Airport to Sandos Caracol Eco Resort is approximately 70 kilometers.
Is there a disco on the premises for evening entertainment?
20 November 2024
Yes, there is a disco available on-site operating from 11 PM to 2 AM.
What is excluded from the all-inclusive offerings at Sandos Caracol?
25 December 2024
Exclusions from the all-inclusive package include spa services, tours and excursions, airfare, ground transportation, exclusive menu wines, and motorized water sports.
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