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From141US$ /night
Check-in
28Dec2025Select date
Check-out
29Dec2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About spa resort

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
-
Close to the white sand beach
Very good
7.2
6.5
/10
4.5
/5

Situated around a 25-minute stroll from Xcalacoco, the stylish 5-star Sandos Caracol Nature Resort & Water Park Playa del Carmen arranges snorkeling trips for active guests. This Playa del Carmen resort also takes pride in offering 5 spa tubs, while being located in the vicinity of the Grand Coral Golf Riviera Maya.

Location

The hotel lies within a 6-km distance of Sun Jaguar, in the centre of Playa del Carmen. A private beach is approximately a 25-minute stroll away.

You will find yourself surrounded by a river and palm trees. The fantastic Sandos Caracol Playa del Carmen is situated 4.9 km from the Nuestra Señora del Carmen Catholic Church.

For those traveling from afar, Aeropuerto de Playa del Carmen airport is 15 minutes' drive away.

Rooms

The rooms overlook the pool and feature an iPod dock and a flat-screen TV with satellite channels along with a minibar fridge and coffee/tea making equipment. They are fitted with couch beds, lockers. Offering such amenities as a hair dryer and towels, the bathrooms also include a bidet and a separate toilet.

Eat & Drink

Guests, searching for international food are welcome in La Laguna restaurant, while those, who like Italian cuisine, can opt for La Toscana restaurant. There is a poolside bar, which offers a dance floor in its interior design. It also welcomes guests with live music, a pool table, and WiFi. You can visit a restaurant situated close by and taste Italian cuisine.

Leisure & Business

Leisure options include an aqua park, massage therapy, and a garden hammock along with chargeable facilities like a gym and a sauna. A health club and a swimming pool are available at the Sandos Caracol Playa del Carmen. Also, at the accommodation guests can enjoy a tennis court and a golf club, as well as access to diving, canoeing, and hiking. Such spa facilities as a Turkish steam bath, a solarium, and a hot tub are available on site. Sandos Caracol Nature Resort & Water Park also provides a business centre for those arriving on business.

Must-do experiences

  • Swim in cenote Dos Ojos for stunning underwater views.
  • Savor cochinita pibil at El Fogon for authentic Yucatecan flavor.
  • Visit the Tulum Ruins at sunrise for incredible photo ops.
  • Explore local crafts at the Playa del Carmen's Artisans Market.
  • Take a cooking class at La Casona to learn local recipes.
View all

Select your room type

The resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
2 persons
62 m² 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
Pool View Superior
2 persons
39 m² 
2 Double beds
Pool view
Shower
Balcony
Eco Family Suite
2 persons
41 m² 
1 King-size bed
Shower
Balcony
Pool View Penthouse
2 persons
62 m² 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
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Facilities

The resort offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Hiking
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Dining Onsite

At Sandos Caracol Nature Resort & Water Park (Adults Only), exquisite dining awaits in an array of vibrant venues that celebrate global flavors. Indulge in everything from Italian classics to authentic Mexican fare, all set against the backdrop of lush nature and inviting atmospheres. Each restaurant promises a unique culinary experience for those seeking delight and authenticity.
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows a spacious and airy restaurant with a tropical vibe. The interior features high ceilings with a dark wooden beam structure and a thatched roof, giving it a rustic yet elegant feel. Large white pillars support the roof, and they are ac
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows a bright and airy outdoor dining area, likely part of a resort or restaurant overlooking a beautiful beach. The space is covered by a high, open-air structure with a thatched roof supported by white pillars. The pillars are adorned wi
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows the interior of a stylish restaurant with a black and white checkered floor. The restaurant has a high ceiling with dark gray or black paint, accented by white architectural details and recessed lighting. 

Several large, ornate chand

La Laguna

International
Ambiance
Casual yet elegant dining environment, perfect for relaxed meals with a view of the surrounding nature.
Key Offerings
A diverse menu that caters to various tastes, featuring breakfast, lunch, and dinner selections. Signature dishes reflect global influences and seasonal ingredients.
Reservation
No
Open daily for breakfast (7:00 - 10:30), lunch (12:30 - 15:30), and dinner (18:30 - 22:30).

La Toscana

Italian
Ambiance
Bright and open space framed by warm colors, inviting guests to savor Italian flavors for breakfast and lunch.
Key Offerings
Delight in traditional Italian breakfast delicacies and comforting lunch options that bring the taste of Italy to life.
Reservation
No
Open daily for breakfast (7:00 - 10:30) and lunch (12:30 - 15:30).

Las Mascaras

Mexican
Ambiance
Vibrant and colorful setting that exudes the spirit of Mexico.
Key Offerings
A dinner experience featuring authentic Mexican dishes, where traditional recipes come alive with rich flavors and spices.
Reservation
Recommended
Open for dinner only; hours vary.

Salvia Snack Bar

Vegetarian
Ambiance
Casual snack bar framed by nature, offering a relaxed environment.
Key Offerings
A cozy setting serving vegetarian dinner options, perfect for a laid-back evening meal.
Reservation
No
Open for dinner only; hours vary.

El Templo

Asian
Ambiance
Modern and serene atmosphere designed for a peaceful dining experience.
Key Offerings
Specializing in Asian dishes, the menu features a variety of authentic flavors.
Reservation
No
Hours vary.

Fogo de Brazil

Brazilian
Ambiance
Rustic and warm, bringing the essence of Brazil to life around a communal dining table.
Key Offerings
Dinner features a selection of grilled meats and traditional Brazilian sides, creating a festive and hearty meal.
Reservation
Recommended
Open for dinner only; hours vary.

La Riviera

Mediterranean
Ambiance
A charming atmosphere that reflects coastal Mediterranean dining.
Key Offerings
Dishes inspired by the flavors of the Mediterranean, focusing on fresh and vibrant ingredients.
Reservation
No
Hours vary.

Los Lirios

Seafood
Ambiance
Relaxed and inviting, with a focus on fresh seafood dining.
Key Offerings
Dinner service featuring ocean delights, offering a variety of seafood dishes prepared to perfection.
Reservation
Recommended
Open for dinner only; hours vary.

Location

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
Map view
Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
Nearby
Beach
Xcalacoco
640 m
Golf Course
Grand Coral Golf Riviera Maya
790 m
Restaurants
Koh Thai
2.6 km
Predio El Limonar fraccion 2
Sea Olive
2.8 km
Xcalaco El Limonar No. 1
Kinoko
2.5 km
289 Km Carrera Cancun
La Marea
2.9 km
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
2.9 km
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
3.0 km
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Explore Nearby Activities and Dining
Top Attractions
Activities
Dining
Entertainment
Grand Coral Golf Riviera Maya
Grand Coral Golf Riviera Maya
19 minutes' walk
Renowned golf course with modern facilities, offering stunning views and an exciting experience for golf enthusiasts.
Xcalacoco
Xcalacoco
35 minutes' walk
Beautiful beach featuring soft sands and calm waters, perfect for relaxation, swimming, and beach activities.
Galéria Luis Sottil
30 minutes' walk
Art gallery showcasing local talent and stunning works, hosting exhibitions and cultural events for art lovers.
Go Natural Explorers
25 minutes' walk
Guided eco-tours through jungles and cenotes, ideal for adventure seekers looking for a taste of nature.
Relaxing at Cenote Misterio Maya
40 minutes' walk
Cenote offering a tranquil setting for swimming and relaxation, easily accessible for a peaceful day out.
Koh Thai
Koh Thai
30 minutes' walk
Authentic Thai cuisine in a vibrant setting, known for its flavorful dishes and exotic cocktails.
Sea Olive
Sea Olive
35 minutes' walk
Charming Mediterranean restaurant with fresh seafood dishes and a cozy atmosphere, perfect for family meals.
Xavage Park by Xcaret
Xavage Park by Xcaret
40 minutes' walk
Adventure park featuring thrilling activities like zip-lining and rafting, ideal for families and thrill-seekers.
Martina Beach Club
40 minutes' walk
Popular beach club offering live music, drinks, and a lively atmosphere for enjoying sun and fun with friends.
Getting around
City Centre
Playa del Carmen8 min  ·  5.2 km
Airports
Playa Del Carmen, Quintana Roo (PCM)11 min  ·  7.0 km
Cancun International Airport (CUN)79 min  ·  52.5 km
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
322
Former name
Sandos Select Club
Questions of the users
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
What does the all-inclusive package cover at Sandos Caracol Eco Resort, and can I expect an ocean view from my room?
10 January 2024
The all-inclusive package includes lodging, food, beverages, snacks, and entertainment. However, none of the rooms guarantee an ocean view.
Are drinks served on the beach part of the all-inclusive offerings?
15 February 2024
Yes, drinks served at the beach are included in the all-inclusive plan, but food is not.
Can you tell me if there is an ocean view from the accommodations at Sandos Caracol?
20 March 2024
No, there are no ocean view rooms available at Sandos Caracol Eco Resort.
How accessible is the private beach from the resort? Do I need any transportation to get there?
25 April 2024
The private beach is conveniently located right in front of the property, so there is no need for transportation.
When would be the ideal time to visit for great beach weather in Playa del Carmen?
30 May 2024
Many travelers find the best time to visit is between November and April, when the weather is typically the most pleasant.
Is the mini bar included in the all-inclusive deal, and can you provide a detailed breakdown of what this package entails?
15 June 2024
Yes, the mini bar is included as part of the all-inclusive plan, which covers all bars, restaurants, buffets, a la carte options, and various activities.
Do all the sofas in rooms come with a pull-out bed feature?
10 July 2024
Not all sofas have a pull-out bed.
Is there a shuttle service provided to Cancun International Airport? What are the associated costs?
20 August 2024
Yes, ground transportation is available through Seek & Go Company, with pricing at $160 USD for a round trip or $90 USD for a one-way journey.
What types of dining experiences are offered at the resort? Are all restaurants included in the all-inclusive package?
30 September 2024
Most restaurants are included in the all-inclusive package. However, due to low occupancy restrictions, the resort is currently rotating the operating restaurants.
How far is Sandos Caracol Eco Resort from Cancun Airport?
15 October 2024
The distance from Cancun Airport to Sandos Caracol Eco Resort is approximately 70 kilometers.
Is there a disco on the premises for evening entertainment?
20 November 2024
Yes, there is a disco available on-site operating from 11 PM to 2 AM.
What is excluded from the all-inclusive offerings at Sandos Caracol?
25 December 2024
Exclusions from the all-inclusive package include spa services, tours and excursions, airfare, ground transportation, exclusive menu wines, and motorized water sports.

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