Are children allowed at the hotel? Are there accommodations for them, like cribs or additional beds?
12 November 2024
Rollaway beds and cribs are available for young guests.
75 photos
KEMPINSKI HOTEL CANCUN, Cancun
364US$
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Key details
About spa resort
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Next to the beach
Perfect
9.2
9.4
4.6
4.2
Loved by Kempinski Hotel Cancun guests
"The pool area is delightful, with a hot tub that is actually hot!!"
"Dinner on the beach at Casitas with a private table was breathtaking, and the Mexican inspired menu was delicious served by the talented Misael."
"Ocean view room with the sound of the waves all night long."
Featuring a prime location around a 5-minute walk from Playa - Beach, the 5-star luxurious Kempinski Hotel Cancun boasts a private art gallery. Guests can enjoy a lobby bar along with a solarium, a Jacuzzi, and a sauna, a short way from the underwater museum "Museo Subacuatico de Arte".
Location
The Chac Mool Beach is 4.5 km from the stylish hotel, while the modern Mayan Museum of Cancun is nestled 2.2 km away. A sandy beach is 500 metres from the Kempinski Hotel Cancun.
A bar, a casino, and a marina can be found in the area near this grand hotel. Within 7 km of the property, guests will also find the Parish of the Risen Christ.
The hotel is located near a boat dock.
Rooms
Kempinski Hotel Cancun has 363 rooms appointed with high-speed internet, as well as self-catering options such as a mini-bar and tea/coffee making equipment. They offer king-size beds in the bedrooms. Guests can take advantage of views of the pool.
Eat & Drink
Fantino, the onsite restaurant, serves European cuisine, while El Cafe Mexicano boasts Mexican specialties. There is an à la carte restaurant with ocean views on the site of this accommodation. The Caribe Bar & Grill has refreshing drinks on offer. It also looks onto the poolside. The Kempinski Hotel features a seafood restaurant nearby, where guests can enjoy a variety of contemporary cuisine.
Leisure & Business
A steam bath and spa therapy can be booked at this Cancun hotel at an extra charge. Onsite facilities include an outdoor swimming pool with a hot tub. Keeping fit at the Kempinski Hotel is convenient thanks to a health club that offers pilates classes. A comfortable stay at this hotel awaits you with a wellness area featuring body treatments, spa service, and a wide variety of massages.
Must-do experiences
- Swim with dolphins at Dolphin Discovery in nearby Isla Mujeres.
- Savor fresh ceviche at La Habichuela, a local culinary gem.
- Explore the Mayan ruins at Tulum for stunning beach views.
- Visit Mercado 28 for unique crafts and authentic Mexican souvenirs.
- Catch a stunning sunset at El Faro Lighthouse in Playa Delfines.
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Select your room type
The resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seafront King Room
2 persons
445 sq. feet
1 King-size bed
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The resort offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Kempinski Hotel Cancun offers an enticing selection of dining venues, where various cuisines come to life in enchanting settings. From romantic Mediterranean evenings to vibrant Mexican breakfast spots, guests can immerse themselves in authentic culinary experiences that celebrate local flavors and cultural traditions.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Indulge in a Chef's tasting menu that highlights the beauty of Mediterranean dishes. The intimate setting creates an enchanting atmosphere perfect for a special evening.
Reservation
Recommended
Monday to Saturday, 18:30 - 23:00
The Club Grill
International
Ambiance
Traditional
Key Offerings
Sip on crafted cocktails and enjoy a diverse international menu in a cozy setting that celebrates fine dining. Perfect for an elegant dinner experience.
Reservation
Recommended
Monday to Saturday, 18:30 - 23:00
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Delight in expertly prepared steaks and fresh seafood in a charming atmosphere, ideal for couples looking to savor a cozy dinner.
Reservation
Recommended
Monday to Saturday, 19:00 - 23:00
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Start the day with vibrant Mexican flavors or unwind with a light lunch, offering a true taste of Mexico's culinary heritage.
Reservation
Not needed
Monday to Saturday, 07:00 - 17:00
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience a fresh selection of sushi and seafood in a chic environment, complete with a raw bar and cocktail hour for a lively evening vibe.
Reservation
Not needed
Monday to Saturday, 17:00 - 00:00
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
Enjoy a laid-back atmosphere with all-day dining options from breakfast through dinner, making it perfect for families wanting to relax and savor good food.
Reservation
Not needed
Monday to Saturday, 09:00 - 18:00
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Kempinski Hotel Cancun Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.4
mi
Landmark
Avenida Kukulkan
3900 ft
Museum
Museo Subacuatico de Arte
2400 ft
Mall
Luxury Avenue
3500 ft
Landmark
Museo Sensorial del Tequila
3800 ft
Mall
Kukulcan Plaza
3500 ft
Beach
Playa Marlin
5100 ft
Shopping Area
Luxury Avenue Cancun
3300 ft
Aquarium
Interactive Aquarium
1.2
mi
Museum
Cancun Wax Museum
1.3
mi
Landmark
Yamil Lu'um Archeological Site
1.3
mi
Landmark
Scorpion's Temple ruins
1.3
mi
Landmark
Extreme Games Cancun
3200 ft
Landmark
Marlin Beach
4300 ft
Shopping Area
Fashion Harbour
1.2
mi
Mall
La Madonna
1.2
mi
Park
arte Garden
1.3
mi
Museum
Parque Maya Cancun
1.4
mi
Landmark
Museo de Arte Popular Mexicano
1.9
mi
Landmark
Laguna Nichupte
1.7
mi
Beach
Playa Delfines
2.3
mi
Landmark
El Rey Archaeological Zone
2.3
mi
Landmark
Parque Ventura Cancun
1.9
mi
Landmark
Iberostar Cancun Golf Course
2.1
mi
Landmark
Water Park at The Grand
2.3
mi
Night club
Coco Bongo
3.1
mi
Landmark
Cancun Convention Center
3.2
mi
Beach
Chac Mool Beach
2.8
mi
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
100 ft
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Porfirio's Cancun
1600 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
2100 ft
Blvd Kukulcan Km 12
Explore Cancun
Explore Cancun's Best
Museo Subacuatico de Arte
9 minutes' walk
Underwater art museum featuring over 500 sculptures. A unique snorkeling experience in a vibrant marine environment.
Mayan Museum of Cancun
5 minutes' drive
Showcases the history of the Mayan civilization with permanent and temporary exhibits in a stunning setting.
Avenida Kukulkan
15 minutes' walk
Main avenue lined with shops, restaurants, and attractions, perfect for leisurely strolls and local culture.
Extreme Games Cancun
15 minutes' walk
Action-packed gaming and sports experiences for thrill-seekers, featuring zip-lining and more.
Harry's
6 minutes' walk
Upscale steakhouse known for its prime cuts and signature cocktails with an elegant atmosphere.
Puerto Madero
5 minutes' walk
Savor Argentine cuisine with a waterfront view. Fresh seafood dishes and excellent steak options; reservations advised.
The Caribe Bar & Grill
1 minute' walk
Casual dining featuring local flavors and grill favorites. Ideal for relaxed meals after a day of activities.
Fantino
1 minute' walk
Fine dining offering Italian delicacies in a romantic setting. Perfect for couples celebrating special occasions.
H Roof
6 minutes' walk
Trendy rooftop bar known for its cocktails and vibrant atmosphere, great for sunset views and nightlife.
Interactive Aquarium
25 minutes' walk
Family-friendly aquarium with hands-on exhibits and marine shows. A fun and educational experience for all ages.
Cancun Wax Museum
25 minutes' walk
Home to famous celebrity wax figures and interactive displays. Great entertainment for families and tourists.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Reviews and Ratings
Feedback about Kempinski Hotel Cancun from previous guests about their experience.
Show moreShow less
Pros
Excellent breakfast buffet
Comfortable pool areas
Excellent customer service
Cons
Small beds
Guest reviewsbased on 932 reviews
Harry from United Kingdom
Couple
Deluxe Seafront King Room
5 nights in November 2025
|
Reviewed: January 30, 2026
9/10
fresh tortillasattentive receptionlarge gym
The breakfast buffet was superb (i really appreciated the fresh fruit selection). A taco chef prepared tacos at a custom station with many options including fresh tortillas. The reception staff were very good, they were super attentive. The gym was large, a little over-stuffed with equipment, but nearly empty .
The hotel corridors echoed with wind sounds because some panels did not close well.
0 Helpful
Grace from United Kingdom
Couple
Club Seaside King Room
4 nights in November 2025
|
Reviewed: November 29, 2025
9/10
amazing varietycute attitude
i stayed in a club seaside king room it was so spacious! the breakfast buffet was delicious, with an amazing variety of options each morning. it set me up for a great day. the staff greeted me every morning with such a cute attitude.
The gym equipment felt a little dated. Some machines could use an upgrade.
0 Helpful
Ian from United Kingdom
Couple
Deluxe Seafront King Room
4 nights in October 2025
|
Reviewed: November 12, 2025
9.5/10
Consistent Quality Throughout My Stay
strong water pressuresoft towelsdaily room servicenice pool
The room had two separate sinks, a shower with strong water pressure, and soft towels. The hotel provided daily room service and maintained the room in an orderly condition. The hotel has a beautiful beachfront and a nice pool. The staff had towels ready upon arrival at the pool. I found several restaurants within walking distance and near a bus route into town.
Facilities
9/10
the gym has three treadmills and two stationary bikes. the pool area includes twenty loungers and a shaded section. the beach is clean and well kept, offering a relaxing environment.
Dining
10/10
the breakfast buffet offers a broad selection of items, including fresh fruit and hot dishes. the on-site restaurant, fantino, features gourmet cuisine with attentive service. the food was AMAZING!!!
0 Helpful
|
Questions of the users
About Kempinski Hotel Cancun
Is the Kempinski Hotel Cancún an all-inclusive resort, or do you offer different meal plans?
15 December 2024
The hotel features an European plan and offers some packages that include food and beverage outlets. Contact for detailed options.
What can guests expect from the club level amenities?
22 January 2025
Guests in the Club Level enjoy five complimentary food and beverage presentations daily, starting with breakfast.
Are there options for larger groups or families needing multiple rooms?
3 February 2025
Connecting rooms, suites, and even a spacious three-bedroom suite are available for family or group accommodations.
What are the transportation costs to and from the airport? Also, what meal packages are offered?
18 March 2025
Round-trip transportation is priced at $150 USD, and the Endless Flavors meal package includes three meals daily.
Is there a pool with a waterslide at the hotel?
10 April 2025
Unfortunately, there is no waterslide available at the hotel's pool.
What outdoor dining options are available, especially during the current health protocols?
25 April 2025
Outdoor dining is available at the beachside restaurant Casitas, offering a beautiful setting for meals.
Are guests required to wear face masks in the hotel?
7 May 2025
Yes, face masks are required in all public areas of the hotel.
Is food included in the room rate, or do guests need to pay extra for meals?
9 June 2025
The hotel operates on an European Plan, meaning meals are not included and will incur additional costs.
Do children stay for free, and how does that affect room occupancy limits?
1 July 2025
Children aged 0-5 can stay free when sharing with parents; however, their presence does count towards the total number of guests in the room.
What are the typical room sizes available at the Kempinski Hotel Cancún?
14 August 2025
Standard rooms are 41 m² (441 sq ft) while suites offer 82 m² (882 sq ft) of space.
How much does breakfast cost for guests who have booked a room only?
21 August 2024
Breakfast is available at a cost of 870 Mexican Pesos plus service charges, approximately $58.52 USD.Next best alternative
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