Are children allowed at the hotel? Are there accommodations for them, like cribs or additional beds?
12 November 2024
Rollaway beds and cribs are available for young guests. 75 photos
KEMPINSKI HOTEL CANCUN, Cancun
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Key details
About spa resort
Retorno Del Rey 36, Cancun, 77500,
- Next to the beach
Perfect
9.2
9.4
4.6
4.3
5-star Cancun beachfront hotel with AAA Five-Diamond award-winning dining
Rooms and Accommodations
All rooms at this property include a
Dining and Restaurants
The hotel offers
Wellness and Recreation
The
Beach and Activities
The property sits on a private beach area equipped with luxurious cabanas and personalized beach service. Guests can engage in catamaran rides or
Meetings and Events
Meeting and event spaces measure over 27,000 square feet, providing indoor and outdoor venues for corporate retreats and weddings. The hotel offers
Highlights
Beach: Private beach area with cabanas
Location: 20 minutes from Cancun International Airport
Dining: AAA Five-Diamond award-winning restaurants Fantino, The Sushi Bar, The Club Grill
Wellness: Kayantá Spa with ancient Mayan therapies
Awards: AAA Five-Diamond Award and Best Hotel in Cancun by Luxury Travel Awards
Activities: Catamaran rides, swimming with whale sharks
Must-do experiences
- Swim with dolphins at Dolphin Discovery in nearby Isla Mujeres.
- Savor fresh ceviche at La Habichuela, a local culinary gem.
- Explore the Mayan ruins at Tulum for stunning beach views.
- Visit Mercado 28 for unique crafts and authentic Mexican souvenirs.
- Catch a stunning sunset at El Faro Lighthouse in Playa Delfines.
Select your room type
The resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Deluxe Seafront Double Room2 persons41 sq. feet2 Double bedsAir conditioningBalconyroom details
- Deluxe Seaside Double Room2 persons41 sq. feet2 Double bedsAir conditioningBalconyroom details
- Deluxe Seafront King Room2 persons41 sq. feet1 King-size bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
The resort offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
Show more
Dining Onsite
Kempinski Hotel Cancun offers an enticing selection of dining venues, where various cuisines come to life in enchanting settings. From romantic Mediterranean evenings to vibrant Mexican breakfast spots, guests can immerse themselves in authentic culinary experiences that celebrate local flavors and cultural traditions.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Indulge in a Chef's tasting menu that highlights the beauty of Mediterranean dishes. The intimate setting creates an enchanting atmosphere perfect for a special evening.
Reservation
Recommended
Monday to Saturday, 18:30 - 23:00
The Club Grill
International
Ambiance
Traditional
Key Offerings
Sip on crafted cocktails and enjoy a diverse international menu in a cozy setting that celebrates fine dining. Perfect for an elegant dinner experience.
Reservation
Recommended
Monday to Saturday, 18:30 - 23:00
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Delight in expertly prepared steaks and fresh seafood in a charming atmosphere, ideal for couples looking to savor a cozy dinner.
Reservation
Recommended
Monday to Saturday, 19:00 - 23:00
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Start the day with vibrant Mexican flavors or unwind with a light lunch, offering a true taste of Mexico's culinary heritage.
Reservation
Not needed
Monday to Saturday, 07:00 - 17:00
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience a fresh selection of sushi and seafood in a chic environment, complete with a raw bar and cocktail hour for a lively evening vibe.
Reservation
Not needed
Monday to Saturday, 17:00 - 00:00
Show more
Location
Retorno Del Rey 36, Cancun, 77500,
Explore Cancun
Explore Cancun's Best
Museo Subacuatico de Arte
9 minutes' walk
Underwater art museum featuring over 500 sculptures. A unique snorkeling experience in a vibrant marine environment.
Dolphinaris Cancun
6 minutes' walk
Interactive dolphin experiences with a focus on conservation. Great for families and animal lovers.
Mayan Museum of Cancun
5 minutes' drive
Showcases the history of the Mayan civilization with permanent and temporary exhibits in a stunning setting.
Avenida Kukulkan
15 minutes' walk
Main avenue lined with shops, restaurants, and attractions, perfect for leisurely strolls and local culture.
Snorkeling at Playa Chac-Mool
4.5 minutes' drive
Thrilling snorkeling adventures amid colorful reefs. Rental gear available beachside for easy access.
Spa Day at the Hotel
1 minute' walk
Relaxing spa treatments featuring local ingredients to rejuvenate body and mind. Reservations recommended.
Extreme Games Cancun
15 minutes' walk
Action-packed gaming and sports experiences for thrill-seekers, featuring zip-lining and more.
Yoga Classes on the Beach
5 minutes' drive
Yoga sessions led by experienced instructors with beautiful ocean views. Classes available at various times.
Harry's
6 minutes' walk
Upscale steakhouse known for its prime cuts and signature cocktails with an elegant atmosphere.
Puerto Madero
5 minutes' walk
Savor Argentine cuisine with a waterfront view. Fresh seafood dishes and excellent steak options; reservations advised.
The Caribe Bar & Grill
1 minute' walk
Casual dining featuring local flavors and grill favorites. Ideal for relaxed meals after a day of activities.
Fantino
1 minute' walk
Fine dining offering Italian delicacies in a romantic setting. Perfect for couples celebrating special occasions.
H Roof
6 minutes' walk
Trendy rooftop bar known for its cocktails and vibrant atmosphere, great for sunset views and nightlife.
Interactive Aquarium
25 minutes' walk
Family-friendly aquarium with hands-on exhibits and marine shows. A fun and educational experience for all ages.
Cancun Wax Museum
25 minutes' walk
Home to famous celebrity wax figures and interactive displays. Great entertainment for families and tourists.
Live Music at Mandala Beach Club
5 minutes' drive
Lively beach club with regular live music events, perfect for a fun night out with friends or family.
Getting around
Want early booking discounts?
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Reviews and Ratings
Feedback about Kempinski Hotel Cancun from previous guests about their experience.
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Pros
Excellent breakfast buffet
Comfortable pool areas
Excellent customer service
Cons
Small beds
Guest reviewsbased on 954 reviews
Harry from United Kingdom
Couple
Deluxe Seafront King Room
5 nights in November 2025
|
Reviewed: January 30, 2026
9/10
fresh tortillas attentive reception large gym
The breakfast buffet was superb (i really appreciated the fresh fruit selection). A taco chef prepared tacos at a custom station with many options including fresh tortillas. The reception staff were very good, they were super attentive. The gym was large, a little over-stuffed with equipment, but nearly empty .
The hotel corridors echoed with wind sounds because some panels did not close well.
0 Helpful
Grace from United Kingdom
Couple
Club Seaside King Room
4 nights in November 2025
|
Reviewed: November 29, 2025
9/10
amazing variety cute attitude
i stayed in a club seaside king room it was so spacious! the breakfast buffet was delicious, with an amazing variety of options each morning. it set me up for a great day. the staff greeted me every morning with such a cute attitude.
The gym equipment felt a little dated. Some machines could use an upgrade.
0 Helpful
Ian from United Kingdom
Couple
Deluxe Seafront King Room
4 nights in October 2025
|
Reviewed: November 12, 2025
9.5/10
Consistent Quality Throughout My Stay
strong water pressure soft towels daily room service nice pool
The room had two separate sinks, a shower with strong water pressure, and soft towels. The hotel provided daily room service and maintained the room in an orderly condition. The hotel has a beautiful beachfront and a nice pool. The staff had towels ready upon arrival at the pool. I found several restaurants within walking distance and near a bus route into town.
Facilities
9/10
the gym has three treadmills and two stationary bikes. the pool area includes twenty loungers and a shaded section. the beach is clean and well kept, offering a relaxing environment.
Dining
10/10
the breakfast buffet offers a broad selection of items, including fresh fruit and hot dishes. the on-site restaurant, fantino, features gourmet cuisine with attentive service. the food was AMAZING!!!
0 Helpful
|
Show more reviews
Questions of the users
About Kempinski Hotel Cancun
Is the Kempinski Hotel Cancún an all-inclusive resort, or do you offer different meal plans?
15 December 2024
The hotel features an European plan and offers some packages that include food and beverage outlets. Contact for detailed options. What can guests expect from the club level amenities?
22 January 2025
Guests in the Club Level enjoy five complimentary food and beverage presentations daily, starting with breakfast. Are there options for larger groups or families needing multiple rooms?
3 February 2025
Connecting rooms, suites, and even a spacious three-bedroom suite are available for family or group accommodations. What are the transportation costs to and from the airport? Also, what meal packages are offered?
18 March 2025
Round-trip transportation is priced at $150 USD, and the Endless Flavors meal package includes three meals daily. Is there a pool with a waterslide at the hotel?
10 April 2025
Unfortunately, there is no waterslide available at the hotel's pool. What outdoor dining options are available, especially during the current health protocols?
25 April 2025
Outdoor dining is available at the beachside restaurant Casitas, offering a beautiful setting for meals. Is food included in the room rate, or do guests need to pay extra for meals?
9 June 2025
The hotel operates on an European Plan, meaning meals are not included and will incur additional costs. What are the typical room sizes available at the Kempinski Hotel Cancún?
14 August 2025
Standard rooms are 41 m2 (441 sq ft) while suites offer 82 m2 (882 sq ft) of space. How much does breakfast cost for guests who have booked a room only?
21 August 2024
Breakfast is available at a cost of 870 Mexican Pesos plus service charges, approximately $58.52 USD.Next best alternative
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