Are children allowed at the hotel? Are there accommodations for them, like cribs or additional beds?
12 November 2024
Rollaway beds and cribs are available for young guests.
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KEMPINSKI HOTEL CANCUN, Cancun
325US$
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up to 10% less
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Key details
About spa resort
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Next to the beach
Perfect
9.2
9.4
4.5
4.3
Loved by guests
"The pool area is delightful, with a hot tub that is actually hot!!"
"Dinner on the beach at Casitas with a private table was breathtaking, and the Mexican inspired menu was delicious served by the talented Misael."
"Ocean view room with the sound of the waves all night long."
Offering a solarium, a Jacuzzi, and a sauna, the 5-star luxurious Kempinski Hotel Cancun is nestled 450 metres from the H Roof and 3.4 km from the excavated El Rey Archaeological Zone Mayan Ruins. Boasting horseback riding, lawn tennis, and golf, along with a lobby bar, this stylish hotel is located in close proximity to the Dolphinaris Cancun.
Location
Situated in the very heart of Cancun, the luxury hotel is about 5 minutes' walk from a private beach. Cancun Convention Center is within 6 km of the grand Kempinski and Cancun airport is 20 km away.
Enjoy the proximity to Playa Marlin White-Sand Beach, which is 19 minutes' walk away.
For those traveling from afar, Cancun airport is 21 minutes' drive away.
Rooms
All of the smoke-free rooms are complete with free Wi-Fi and an iPod dock as well as an espresso machine, and some of them include a patio and a dining area. An air conditioner are featured for guests' comfort. They offer views of the pool.
Eat & Drink
The à la carte DLounge restaurant offers a wide assortment of seafood dishes. You can also try your favourite refreshing drinks and relax enjoying a snack menu and sushi. The exclusive Kempinski Hotel Cancun features a restaurant nearby, where guests can enjoy a variety of Italian cuisine.
Leisure & Business
A steam bath and spa therapy are available for an additional charge. 2 outdoor swimming pools as well as a health club highlight this smoke-free property. You can play tennis at the Kempinski Cancun. Onsite wellness options include a wellness centre along with body treatments, facials, and a wide variety of massages.
Must-do experiences
- Swim with dolphins at Dolphin Discovery in nearby Isla Mujeres.
- Savor fresh ceviche at La Habichuela, a local culinary gem.
- Explore the Mayan ruins at Tulum for stunning beach views.
- Visit Mercado 28 for unique crafts and authentic Mexican souvenirs.
- Catch a stunning sunset at El Faro Lighthouse in Playa Delfines.
View all
Select your room type
The resort offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seafront Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside King Room
2 persons
41 m²
1 King-size bed
Bathtub
Balcony
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The resort offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Kempinski Hotel Cancun offers an enticing selection of dining venues, where various cuisines come to life in enchanting settings. From romantic Mediterranean evenings to vibrant Mexican breakfast spots, guests can immerse themselves in authentic culinary experiences that celebrate local flavors and cultural traditions.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Indulge in a Chef's tasting menu that highlights the beauty of Mediterranean dishes. The intimate setting creates an enchanting atmosphere perfect for a special evening.
Reservation
Recommended
Monday to Saturday, 18:30 - 23:00
The Club Grill
International
Ambiance
Traditional
Key Offerings
Sip on crafted cocktails and enjoy a diverse international menu in a cozy setting that celebrates fine dining. Perfect for an elegant dinner experience.
Reservation
Recommended
Monday to Saturday, 18:30 - 23:00
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Delight in expertly prepared steaks and fresh seafood in a charming atmosphere, ideal for couples looking to savor a cozy dinner.
Reservation
Recommended
Monday to Saturday, 19:00 - 23:00
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Start the day with vibrant Mexican flavors or unwind with a light lunch, offering a true taste of Mexico's culinary heritage.
Reservation
Not needed
Monday to Saturday, 07:00 - 17:00
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience a fresh selection of sushi and seafood in a chic environment, complete with a raw bar and cocktail hour for a lively evening vibe.
Reservation
Not needed
Monday to Saturday, 17:00 - 00:00
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
Enjoy a laid-back atmosphere with all-day dining options from breakfast through dinner, making it perfect for families wanting to relax and savor good food.
Reservation
Not needed
Monday to Saturday, 09:00 - 18:00
Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
2.2
km
Landmark
Avenida Kukulkan
1.2
km
Museum
Museo Subacuatico de Arte
720 m
Mall
Luxury Avenue
1.1
km
Landmark
Museo Sensorial del Tequila
1.1
km
Mall
Kukulcan Plaza
1.0
km
Beach
Playa Marlin
1.6
km
Shopping Area
Luxury Avenue Cancun
980 m
Aquarium
Interactive Aquarium
2.0
km
Museum
Cancun Wax Museum
2.0
km
Landmark
Yamil Lu'um Archeological Site
2.2
km
Landmark
Scorpion's Temple ruins
2.2
km
Landmark
Extreme Games Cancun
960 m
Landmark
Marlin Beach
1.3
km
Shopping Area
Fashion Harbour
1.9
km
Mall
La Madonna
1.9
km
Park
arte Garden
2.0
km
Museum
Parque Maya Cancun
2.3
km
Landmark
Museo de Arte Popular Mexicano
3.0
km
Landmark
Laguna Nichupte
2.7
km
Beach
Playa Delfines
3.7
km
Landmark
El Rey Archaeological Zone
3.7
km
Landmark
Parque Ventura Cancun
3.0
km
Landmark
Iberostar Cancun Golf Course
3.4
km
Landmark
Water Park at The Grand
3.7
km
Night club
Coco Bongo
5.0
km
Landmark
Cancun Convention Center
5.2
km
Beach
Chac Mool Beach
4.5
km
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
500 m
Night club
H Roof
430 m
Restaurants
Harry's
430 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
360 m
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
10 m
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
10 m
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
10 m
The Ritz-Carlton
Porfirio's Cancun
480 m
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
30 m
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
30 m
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
330 m
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
340 m
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
340 m
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
610 m
Blvd Kukulcan Km 12
Explore Cancun
Explore Cancun's Best
Museo Subacuatico de Arte
9 minutes' walk
Underwater art museum featuring over 500 sculptures. A unique snorkeling experience in a vibrant marine environment.
Mayan Museum of Cancun
5 minutes' drive
Showcases the history of the Mayan civilization with permanent and temporary exhibits in a stunning setting.
Avenida Kukulkan
15 minutes' walk
Main avenue lined with shops, restaurants, and attractions, perfect for leisurely strolls and local culture.
Extreme Games Cancun
15 minutes' walk
Action-packed gaming and sports experiences for thrill-seekers, featuring zip-lining and more.
Harry's
6 minutes' walk
Upscale steakhouse known for its prime cuts and signature cocktails with an elegant atmosphere.
Puerto Madero
5 minutes' walk
Savor Argentine cuisine with a waterfront view. Fresh seafood dishes and excellent steak options; reservations advised.
The Caribe Bar & Grill
1 minute' walk
Casual dining featuring local flavors and grill favorites. Ideal for relaxed meals after a day of activities.
Fantino
1 minute' walk
Fine dining offering Italian delicacies in a romantic setting. Perfect for couples celebrating special occasions.
H Roof
6 minutes' walk
Trendy rooftop bar known for its cocktails and vibrant atmosphere, great for sunset views and nightlife.
Interactive Aquarium
25 minutes' walk
Family-friendly aquarium with hands-on exhibits and marine shows. A fun and educational experience for all ages.
Cancun Wax Museum
25 minutes' walk
Home to famous celebrity wax figures and interactive displays. Great entertainment for families and tourists.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Questions of the users
About Kempinski Hotel Cancun
Is the Kempinski Hotel Cancún an all-inclusive resort, or do you offer different meal plans?
15 December 2024
The hotel features an European plan and offers some packages that include food and beverage outlets. Contact for detailed options.
What can guests expect from the club level amenities?
22 January 2025
Guests in the Club Level enjoy five complimentary food and beverage presentations daily, starting with breakfast.
Are there options for larger groups or families needing multiple rooms?
3 February 2025
Connecting rooms, suites, and even a spacious three-bedroom suite are available for family or group accommodations.
What are the transportation costs to and from the airport? Also, what meal packages are offered?
18 March 2025
Round-trip transportation is priced at $150 USD, and the Endless Flavors meal package includes three meals daily.
Is there a pool with a waterslide at the hotel?
10 April 2025
Unfortunately, there is no waterslide available at the hotel's pool.
What outdoor dining options are available, especially during the current health protocols?
25 April 2025
Outdoor dining is available at the beachside restaurant Casitas, offering a beautiful setting for meals.
Are guests required to wear face masks in the hotel?
7 May 2025
Yes, face masks are required in all public areas of the hotel.
Is food included in the room rate, or do guests need to pay extra for meals?
9 June 2025
The hotel operates on an European Plan, meaning meals are not included and will incur additional costs.
Do children stay for free, and how does that affect room occupancy limits?
1 July 2025
Children aged 0-5 can stay free when sharing with parents; however, their presence does count towards the total number of guests in the room.
What are the typical room sizes available at the Kempinski Hotel Cancún?
14 August 2025
Standard rooms are 41 m² (441 sq ft) while suites offer 82 m² (882 sq ft) of space.
How much does breakfast cost for guests who have booked a room only?
21 August 2024
Breakfast is available at a cost of 870 Mexican Pesos plus service charges, approximately $58.52 USD.Next best alternative
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