What costs might I encounter during my stay aside from the all-inclusive package?
20 November 2024
Additional charges may include optional services such as spa treatments, premium wines, phone calls, and laundry services. 92 photos
SUNSCAPE CANCUN ALL-INCLUSIVE RESORT & SPA BY HYATT, Cancun
Enjoy
up to 10% less
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Key details
About spa resort
Boulevard Kulkulkan Km 11.5, Cancun, 77500,
- Close to the beach
Great
8.4
8.8
4.5
3.9
4-star all-inclusive beachfront resort with a water park and kids' club in Cancun's Hotel Zone
Amenities & Recreation
The resort has two outdoor swimming pools with ocean views, one featuring a
Dining & Bars
Guests have access to 8 restaurants, including an
Family & Children
Wellness & Spa
The on-site spa provides a
Location & Services
The resort sits on a
Highlights
All-Inclusive: Meals, drinks, activities, and taxes included
Water Park: Multiple slides and a pirate ship pool
Dining: 8 restaurants with Argentine, Mexican, and Asian cuisines
Spa: Hydrotherapy circuit with sauna and hot tub
Family: Kids' club, teen club, and Camp Alltra
Location: Beachfront in Cancun's Hotel Zone, 20 min from the airport
Must-do experiences
- Visit the ancient ruins of Tulum for stunning coastal views.
- Try authentic tacos al pastor at Taquería El Fogoncito.
- Explore the vibrant Mercado 28 for local crafts and souvenirs.
- Swim in a cenote, like Cenote Dos Ojos, for an unforgettable swim.
- Take a salsa dancing class at a local studio for a fun night out.
Select your room type
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Standard 1 King Bed2 persons36 sq. feet1 King-size bedAir conditioningShowerroom details
- Junior Suite 1 King Bed Ocean View2 persons36 sq. feet1 King-size bedAir conditioningBalconyroom details
- Junior Suite 1 King Bed2 persons36 sq. feet1 King-size bed and 1 Sofa bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
Sports & Fitness
- Fitness centre
- Yoga class
- Aerobics
Services
- Paid shuttle service
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
- Packed lunches
Business
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Sun loungers
- Aqua park
- Live entertainment
- Sun terrace
- Spa & wellness centre
- Sauna
- Jacuzzi
- Manicure
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Patio
- Terrace
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Show more
Dining Onsite
Sunscape Cancun All-Inclusive Resort & Spa invites guests to experience a delightful culinary journey with seven unique dining venues featuring diverse cuisines. With a backdrop of stunning ocean views and a vibrant atmosphere, each restaurant offers its own distinct flavor, making every meal a celebration of taste and culture.
Location
Boulevard Kulkulkan Km 11.5, Cancun, 77500,
Explore Cancun
Local Experience
Museo de Arte Popular Mexicano
6 minutes' walk
Vibrant museum showcasing Mexican folk art; free admission days available for families.
Yamil Lu'um Archeological Site
15 minutes' walk
Impressive Mayan ruins with stunning Caribbean views, perfect for history enthusiasts.
La Isla Shopping Village
18 minutes' walk
Open-air shopping plaza with boutiques, eateries, and a scenic lagoon-ideal for leisurely outings.
Water Park at The Grand
5 minutes' walk
Fun-filled water park featuring slides and pools; perfect for families wanting a splash of excitement.
Yoga Classes
10 minutes' drive
Relaxing yoga sessions available nearby, focusing on mindfulness and wellness amidst tranquil settings.
Pelicanos
3 minutes' walk
Casual beachfront dining with seafood specialties; known for its sunset views and laid-back vibe.
Bubba Gump
5 minutes' walk
A lively restaurant inspired by the movie 'Forrest Gump', famous for its shrimp dishes and fun atmosphere.
Coco Bongo
20 minutes' walk
Famous nightclub featuring spectacular shows and live performances; a must-visit for night owls.
Interactive Aquarium
19 minutes' walk
Family-friendly venue with interactive exhibits; offers hands-on experiences designed for all ages.
Getting around
Want early booking discounts?
Get the best spa resort rates now!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Year renovated:
2010
Number of floors:
6
Number of rooms:
456
Former name
Gran Caribe Resort
Reviews and Ratings
Feedback about Sunscape Cancun All-Inclusive Resort & Spa By Hyatt from previous guests about their experience.
Show moreShow less
Pros
Friendly staff
Delicious breakfast
Fun activities
Cons
Billing errors
Flooded room
Slow service
Guest reviewsbased on 6306 reviews
Walter from Germany
Family with children
standard 1 king bed
5 nights in December 2025
|
Reviewed: February 23, 2026
9/10
excellent family spot!
good food daily cleaning
i enjoyed the good food selection at the buffet. the food was varied and tasted great, i ate every day there! also, the room was cleaned daily, i didn't have any issues. housekeeping did a very good job!
0 Helpful
Mervyn from United Kingdom
Family with children
Junior Suite 1 King Bed Ocean View
5 nights in November 2025
|
Reviewed: February 11, 2026
9.8/10
super hotel experience!
poolside taco snack station awesome entertainment
i really loved that poolside taco station! the 24-hour snack station was also very convenient. plus the hotel looked great, especially considering the fair price i paid. the food and drinks were awesome, and the entertainment impressed me a lot!
the pool felt a bit small, mainly because of so many children.
Location
9/10
the beach area has easy access, perfect for enjoying the ocean views, however, the beach is a bit rocky. lots of shells provide nice additions for collecting, providing unique souvenirs.
Dining
10/10
i found a great variety in dining and drinks. the piña colada tasted delicious. the mango margarita with tajín was very refreshing. another highlight was the cucumber mojito, a must-try drink.
Rooms
10/10
i got a fantastic corner suite with an huge outdoor area. this reminded me of getting the very best guest room in the hotel, really enhancing my stay with extra space.
Service
10/10
the staff provided REALLY quick and nice service. from the receptionists to the bartenders and cleaning staff, everyone acted helpful. this great service elevated my entire experience SO much
0 Helpful
|
Ben from United Kingdom
Family with children
junior suite 1 king bed ocean view
6 nights in November 2025
|
Reviewed: February 06, 2026
9/10
amazing staff coffee bar
the staff were amazing and the restaurants served good food. i tasted the steak at the italian restaurant and the drinks were amazing. the coffee bar was a great spot to get a snack i loved. armando and jesus at the lobby bar were very nice. they gave us special shots to celebrate which was sweet.
the pool seemed small.
0 Helpful
Darren from Australia
Family with children
Junior Suite 2 Double Beds
4 nights in October 2025
|
Reviewed: December 14, 2025
9.0/10
good family trip
friendly staff clean pools
the rooms were clean, and the staff was friendly. the pools were very nice and my kids loved the waterpark. the beach was very pretty too.
the room could have used a few updates. it was still perfect for what we needed, but some modernization would be good. this did not significantly impact my stay.
Dining
8/10
the resort features multiple restaurants. casa de rosas mx offers enjoyable mexican cuisine. ventanahas diverse options for various dietary needs. the food was generally tasty and satisfying.
Location
9/10
the hotel is situated in a convenient area. the hotel zone is easily accessible. the beach is clean and well-kept. the resort is reasonably priced for its location.
Facilities
9/10
there are two swimming pools available. a waterpark is present. there is also a kids club. the pirate ship and slides are great for kids. the resort is kid-friendly.
Rooms
9/10
rooms include standard amenities. cleanliness standards are high. the rooms are comfortable. maintenance ensures the rooms are neat. assistance is prompt when requested from staff.
Service
10/10
the staff is very helpful and attentive. team members address any needs promptly. many reviewers noted the overall excellent attitude of staff. friendly service enhances the experience.
0 Helpful
|
Show more reviews
Questions of the users
About Sunscape Cancun All-Inclusive Resort & Spa By Hyatt
Are all dining venues and cafes included in the all-inclusive package, and can you arrange airport transport?
15 April 2025
The all-inclusive package covers all on-site restaurants and cafes. However, airport transportation is managed by a third-party vendor, and pricing can be obtained by contacting the hotel directly. Is it possible to check in earlier than the standard check-in time?
30 August 2024
Yes, guests may check in at the front desk 24 hours a day. Rooms are typically available by 3 PM, but if ready, guests may access their accommodations earlier. Are there spa services available at the resort, and how can I find pricing information?
22 February 2025
Spa services are offered at the resort. For details on pricing and packages, it's best to reach out to the concierge department directly. What food options are included in the all-inclusive experience?
12 June 2024
Guests can enjoy a variety of dining options, including a breakfast buffet, a taco bar, and à la carte options featuring Mexican, Italian, and Asian cuisines. Can you provide details about the activities available for children during their stay?
10 January 2025
The resort offers a 'Camp Jack' for kids ages 4 to 12, featuring various activities such as crafts, beach games, and a splash park. Is room service available around the clock at this resort?
28 July 2024
Room service is offered from 7 AM to 11 PM as part of the all-inclusive experience, allowing guests to enjoy meals in the comfort of their suites. What types of drinks are included in the all-inclusive package?
9 September 2024
The package includes national alcoholic beverages. Premium drinks may not be included unless specified. Are there safe options provided for securing valuables in the rooms?
25 December 2024
Yes, all suites come equipped with in-room safes for securing valuables. Additionally, the front desk can store belongings safely upon request.Next best alternative
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